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- Tasks: Support students with queries and ensure smooth operations at our educational institution.
- Company: Join the Elizabeth School of London, a leader in empowering student success.
- Benefits: Enjoy generous annual leave, career development, and discounts on gym, cinema, and groceries.
- Why this job: Make a real difference in students' lives while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and a passion for helping others are essential.
- Other info: Dynamic role with opportunities for personal growth and professional development.
The predicted salary is between 25000 - 26000 £ per year.
Location: ON-SITE, Leeds, Coronet House, United Kingdom
Salary Range: £25,000 - £26,000 per annum (Depending on work experience)
Employment Type: Full-Time
Work Hours: Monday to Friday (9am - 5pm)/ Wednesday to Sunday (9am - 5pm) (occasional weekend & evening work may be required)
Department: Student Support
Reporting to: Student Support Coordinator & Student Support Manager
About Us
Elizabeth School is a leading educational institution dedicated to providing high-quality education and empowering students to achieve their full potential. With a strong focus on academic excellence and personal development, we strive to create a nurturing and inclusive learning environment for our students.
Job Description
As a Student Support Officer, you will play a vital role in ensuring the smooth operation of our educational institution. You will be responsible for providing administrative support to various departments and assisting students with their queries and concerns. Your attention to detail, excellent organizational skills, and strong communication abilities will contribute to the overall efficiency and effectiveness of our administrative processes.
Responsibilities
- Provide exceptional customer service to students, staff, and visitors, both in person and over the phone.
- Assist students with their inquiries, including admissions, course registrations, timetables, and general information.
- Maintain accurate student records and databases, ensuring data confidentiality and compliance with data protection regulations.
- Assist in organizing and coordinating events, workshops, and student activities.
- Handle general administrative tasks such as photocopying, filing, and managing office supplies.
- Support the admissions process by processing applications, conducting interviews, and assisting with enrolment procedures.
- Collaborate with various departments to ensure smooth communication and coordination of administrative tasks.
- Undertake any other administrative duties as required by the management team.
Experience & Knowledge
Essential:
- Knowledge in Customer Service Standards
- Ability to prioritise competing deadlines and workloads, while maintaining a high level of accuracy
- Highly developed oral and written communication skills
- Ability to work on own initiative, demonstrating a positive approach to problem solving.
- Willingness to learn and develop and contribute to the wider activities of Student Support and of the school.
- Demonstrate empathy to understand and address students’ concerns.
- Ability to maintain confidentiality and handle sensitive information with professionalism.
- Strong interpersonal skills for building rapport and trust with students.
- Capacity to assess situations and provide practical solutions.
- Ability to adapt to changing circumstances and student needs.
- Proficiency in using IT technology to record and search student data base.
Desirable:
- Higher Education Experience
- Knowledge of counselling techniques to provide emotional support.
Benefits
- Annual leave (7.2 weeks)
- Workplace pension scheme.
- Company Sick Policy.
- Statutory maternity/paternity pays.
- Career development opportunities
- Training and self-development opportunities.
- Gym membership discounts
- Retail discount schemes
- Cinema discounts
- Grocery discounts
- Cycle to work
- Investing and savings opportunities
- Financial wellbeing – personal debt advice.
- Financial wellbeing education
- My Mind Pal (mental fitness)
Student Support Officer in Leeds employer: Elizabeth School of London
Contact Detail:
Elizabeth School of London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Support Officer in Leeds
✨Tip Number 1
Get to know the company! Research Elizabeth School of London and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. A friendly chat can give you insider info about the role and might even lead to a referral, which can boost your chances of landing that Student Support Officer position.
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and student support. Think about how you would handle specific scenarios, as this role requires empathy and problem-solving skills. We want you to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join the team at Elizabeth School of London.
We think you need these skills to ace Student Support Officer in Leeds
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Student Support Officer role. Highlight your customer service experience and any relevant skills that match what we're looking for. This shows us you're genuinely interested in the position!
Showcase Your Communication Skills: Since this role involves a lot of interaction with students and staff, it's crucial to demonstrate your strong communication abilities. Use clear and concise language in your application, and don’t forget to mention any experience you have in handling inquiries or providing support.
Be Detail-Oriented: Attention to detail is key for this position. Make sure your application is free from typos and errors. Double-check your information and ensure everything is accurate, as this reflects your organisational skills and professionalism.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved!
How to prepare for a job interview at Elizabeth School of London
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Student Support Officer. Familiarise yourself with the job description and think about how your skills align with the requirements. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
As this position involves providing exceptional customer service, prepare examples from your past experiences where you've successfully assisted others. Think about times when you resolved issues or went above and beyond for someone. This will demonstrate your ability to empathise and support students effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions during the interview. These might involve handling difficult situations with students or managing competing deadlines. Practice your responses by thinking through how you would approach these scenarios, focusing on your problem-solving skills and ability to remain calm under pressure.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the school's culture, the team you'll be working with, or any upcoming events you could assist with. This shows your enthusiasm for the role and helps you gauge if the school is the right fit for you.
