At a Glance
- Tasks: Support students with queries, manage records, and coordinate events.
- Company: Join a vibrant educational institution focused on student success.
- Benefits: Enjoy generous annual leave, training opportunities, and discounts.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real difference in students' lives while developing your skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 25000 - 32000 £ per year.
Reporting to: Senior Student Support Coordinator
As a Student Support Officer, you will play a vital role in ensuring the smooth operation of our educational institution. You will be responsible for providing administrative support to various departments and assisting students with their queries and concerns. Your attention to detail, excellent organizational skills, and strong communication abilities will contribute to the overall efficiency and effectiveness of our administrative processes.
Responsibilities
- Provide exceptional customer service to students, staff, and visitors, both in person and over the phone.
- Assist students with their inquiries, including admissions, course registrations, timetables, and general information.
- Maintain accurate student records and databases, ensuring data confidentiality and compliance with data protection regulations.
- Assist in organizing and coordinating events, workshops, and student activities.
- Handle general administrative tasks such as photocopying, filing, and managing office supplies.
- Support the admissions process by processing applications, conducting interviews, and assisting with enrolment procedures.
- Collaborate with various departments to ensure smooth communication and coordination of administrative tasks.
- Undertake any other administrative duties as required by the management team.
Experience & Knowledge
- Knowledge in Customer Service Standards.
- Ability to prioritise competing deadlines and workloads, while maintaining a high level of accuracy.
- Highly developed oral and written communication skills.
- Ability to work on own initiative, demonstrating a positive approach to problem solving.
- Willingness to learn and develop and contribute to the wider activities of Student Support and of the school.
- Demonstrate empathy to understand and address students’ concerns.
- Ability to maintain confidentiality and handle sensitive information with professionalism.
- Strong interpersonal skills for building rapport and trust with students.
- Capacity to assess situations and provide practical solutions.
- Ability to adapt to changing circumstances and student needs.
- Proficiency in using IT technology to record and search student database.
- Higher Education Experience.
- Knowledge of counselling techniques to provide emotional support.
Annual leave (7.2 weeks), Company Sick Policy, Statutory maternity/paternity pays, Training and self-development opportunities, Grocery discounts, Cycle to work, Investing and savings opportunities.
Student Support & Admissions Coordinator in Leeds employer: Elizabeth School of London
As a Student Support & Admissions Coordinator, you will thrive in a supportive and dynamic educational environment that prioritises student success and staff development. Our commitment to exceptional customer service is matched by our focus on employee growth, offering extensive training opportunities and a generous annual leave policy. Located in a vibrant community, we foster a collaborative work culture where your contributions are valued, making it an ideal place for those seeking meaningful and rewarding employment.
Contact Details:
Elizabeth School of London Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Student Support & Admissions Coordinator in Leeds
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles. They can give you the inside scoop on what it’s really like and might even refer you for the position.
✨Tip Number 2
Prepare for the interview by practising common questions related to student support and admissions. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your organisational skills during the interview. Bring a portfolio of your past work or examples of how you've handled multiple tasks effectively. It’ll demonstrate your ability to manage competing deadlines.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and you’ll be one step closer to joining our awesome team.
We think you need these skills to ace Student Support & Admissions Coordinator in Leeds
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Student Support & Admissions Coordinator role. Highlight your relevant experience in customer service and administrative support, as this will show us you understand what we're looking for.
Show Off Your Communication Skills:Since strong communication is key for this role, don’t shy away from showcasing your written skills. Use clear and concise language in your application, and maybe even include examples of how you've effectively communicated with students or colleagues in the past.
Be Detail-Oriented:Attention to detail is crucial for maintaining student records and handling sensitive information. Double-check your application for any typos or errors before submitting it, as this will demonstrate your commitment to accuracy and professionalism.
Apply Through Our Website:We encourage you to apply directly through our website. This not only streamlines the process but also ensures that your application reaches us quickly. Plus, it’s a great way to explore more about our culture and values!
How to prepare for a job interview at Elizabeth School of London
✨Know Your Stuff
Make sure you’re familiar with the job description and responsibilities. Brush up on your knowledge of customer service standards and how they apply to student support. This will help you answer questions confidently and show that you’re genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role requires strong communication abilities, prepare examples of how you've effectively communicated with students or colleagues in the past. Think about times when you’ve resolved issues or provided exceptional service, as these stories will highlight your interpersonal skills.
✨Demonstrate Empathy
Empathy is key in a student support role. Be ready to discuss how you’ve handled sensitive situations or addressed concerns from students. Showing that you can understand and relate to their needs will set you apart from other candidates.
✨Be Organised and Proactive
This position involves juggling multiple tasks, so come prepared to discuss how you prioritise your workload. Share specific strategies you use to stay organised and ensure accuracy, especially when handling confidential information or managing student records.
