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- Tasks: Support student attendance and progression while collaborating with universities and stakeholders.
- Company: Elizabeth School of London, a leading higher education provider across major UK cities.
- Benefits: Generous annual leave, training opportunities, and discounts on groceries.
- Why this job: Make a real difference in students' lives by enhancing their educational journey.
- Qualifications: Bachelor’s degree, customer service knowledge, and strong communication skills.
- Other info: Join a dynamic team focused on student success and personal development.
The predicted salary is between 28800 - 43200 £ per year.
Employment Type: Full-Time
Working Hours: Tuesday to Saturday, 9am-5pm
About the Elizabeth School of London
The Elizabeth School of London (ESL) is a higher education provider committed to delivering high quality programmes on campuses in six major UK cities - London, Birmingham, Leeds, Leicester, Manchester and Northampton. With an inclusive approach to student recruitment, we provide one-to-one academic and careers advice to widen access to higher education for groups currently underrepresented. We believe that education is transformational and can make a fundamental difference to the individuals and communities we serve, which is why we pay the utmost attention to student satisfaction. As an inclusive organisation, we believe in education for all, but not one size fits all, so we place great emphasis on providing opportunities and support for anyone with the ambition to achieve their true potential.
Purpose of the role
To provide Attendance and Intervention support within ESL Group as part of a team focused on supporting group wide activities and processes. You will work closely with stakeholders and coordinate Registry support functions to support the student journey.
Main Duties and Responsibilities
- Develop and implement methods for evaluating student performance, including management of attendance records and registry support.
- Monitor, coordinate, and assess student progression and retention rates.
- Organize activities aimed at supporting student progress, with an emphasis on improving consistent attendance patterns.
- Provide support and guidance to students on course selection and academic progression.
- Collaborate closely with partner universities to manage student data accurately and efficiently, ensuring timely and authentic communication regarding student engagement.
- Proactively address the requirements of both students and educational institutions.
- Provide exceptional customer service and offer clear, authoritative advice on complex regulations and procedures within a complex environment.
- Generate precise and timely reports for the senior management team on both a scheduled and ad hoc basis.
- Work with the Attendance and Intervention Lead /Student Support Manager to enhance the skills of the members in Intervention Support and Student Support teams through the creation of guidance materials, sharing of best practices, and conducting regular training and process evaluations.
- Offer expertise on procedures and regulations related to the Registry and partner universities, briefing staff when necessary and addressing non-compliance issues.
- Plan and conduct events and workshops as part of the Attendance role.
- Demonstrate experience of delivering high profile, complex activities that involve liaison with external stakeholders.
- Assist in developing new assessment strategies, that can improve student engagement and retention.
Skills and Qualifications
- Bachelor’s degree from a recognised university
- Knowledge in Customer Service Standards
- Ability to prioritise competing deadlines and workloads, while maintaining a high level of accuracy
- Highly developed oral and written communication skills
- Ability to work on own initiative, demonstrating a positive approach to problem solving.
- Willingness to learn and develop and contribute to the wider activities of improving the overall attendance of the school.
- Higher Education Experience
- Customer Service Qualification
Benefits
- Annual leave (7.2 weeks)
- Company Sick Policy.
- Statutory maternity/paternity pays.
- Training and self-development opportunities.
- Grocery discounts
- Cycle to work
- Investing and savings opportunities
Attendance & Intervention Officer in Leeds employer: Elizabeth School of London
Contact Detail:
Elizabeth School of London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Attendance & Intervention Officer in Leeds
✨Tip Number 1
Network like a pro! Reach out to current or former employees at the Elizabeth School of London on LinkedIn. A friendly chat can give us insider info about the role and help us stand out in the crowd.
✨Tip Number 2
Prepare for the interview by researching the school’s values and recent initiatives. We want to show that we’re not just a good fit for the role, but also for the culture at ESL. Let’s make it clear that we share their passion for education!
✨Tip Number 3
Practice common interview questions related to attendance and intervention strategies. We should be ready to discuss how we can improve student engagement and retention, showcasing our problem-solving skills and customer service experience.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email reiterating our enthusiasm for the role can leave a lasting impression. Plus, it shows that we’re proactive and genuinely interested in joining the ESL team.
We think you need these skills to ace Attendance & Intervention Officer in Leeds
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Attendance & Intervention Officer role. Highlight your relevant experience and skills that align with the job description, especially in student support and customer service.
Showcase Your Communication Skills: Since this role requires highly developed oral and written communication skills, be sure to demonstrate these in your application. Use clear, concise language and provide examples of how you've effectively communicated in previous roles.
Emphasise Your Problem-Solving Abilities: We love a proactive approach! Share specific instances where you've tackled challenges or improved processes in past positions. This will show us that you can handle the complexities of the role with ease.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Elizabeth School of London
✨Know Your Stuff
Make sure you understand the role of an Attendance & Intervention Officer inside out. Familiarise yourself with the key responsibilities, like monitoring student progression and managing attendance records. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role involves providing exceptional customer service, think of examples from your past experiences where you've gone above and beyond to help someone. Be ready to discuss how you can apply those skills to support students and stakeholders effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. For instance, they might ask how you'd handle a student struggling with attendance. Prepare by thinking through potential challenges and how you would address them, demonstrating your proactive approach.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of events you might organise, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the school’s values align with yours.
