Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support students academically and personally while managing the Student Support team.
- Company: Join the Elizabeth School of London, dedicated to student success and wellbeing.
- Benefits: Enjoy flexible hours, career development, gym discounts, and financial wellbeing support.
- Why this job: Make a real impact on students' lives in a supportive and dynamic environment.
- Qualifications: Bachelor's degree and experience in team management and student support required.
- Other info: Occasional travel to different campuses for training and events may be needed.
The predicted salary is between 28800 - 43200 £ per year.
We are seeking a dedicated and experienced Student Support Officer to join as a Student Support Coordinator at Elizabeth School of London (ESL). As a Student Support Coordinator, you will play a pivotal role in supporting and facilitating the academic and personal success of students. The Student Support Coordinator will help facilitate the development and efficiency of the Student Support team in their location, by working closely with the Student Support Manager & Assistant Manager, ensuring they provide comprehensive support and guidance to a diverse student population.
In addition to ensuring consistency and quality, you will be required to help the manager support other campuses remotely and visit occasionally. The Student Support team plays a critical role in helping students thrive academically, emotionally, and personally.
- Motivate, train, and support the administrative staff of the Student Support Office to ensure continuous delivery of quality service, fostering a team ethos and culture.
- Attend regular training events and acquire the relevant training certifications provided by ESL to support staff with their OFS application.
- Understanding of Safeguarding, Prevent & Code of Conduct policies.
- Act as ‘first point of contact’ advisor for the student support team in your location while providing advice and guidance whenever necessary.
- Personally manage exceptional inquiries as needed (Student feedback, complaints, concerns).
- Assist with the maintenance of an up-to-date database of student information, contacts etc.
- Collaborate with other departments on campus (such as attendance and intervention, retention, admissions, academic and IT) to obtain the most up-to-date information and address pressing issues that are relevant to those departments.
- When required, travel to different campuses for validation events, inductions, and training purposes (travel expenses will be provided).
- May be required to attend partner operational meetings, representing our Student Support team.
- Conduct performance and development reviews for the Student Support staff for the campuses that you’re responsible for.
- Provide comprehensive support and guidance to students, addressing their academic, personal, and emotional needs.
- Demonstrate understanding and adherence to all procedures and legislation regarding confidentiality and information disclosure, ensuring the Student Support staff is knowledgeable and compliant.
- Carry out tasks assigned by the Student Support Manager when required.
- Responsible for supporting, planning and timetabling team to ensure office coverage and meet demands during peak times.
- Take responsibility to do an initial review of holiday requests and liaise with Manager/Assistant Manager for official approval.
- Be flexible with time as many of our campuses offer weekend/evening courses.
- Act as a source of expertise for ESL on matters related to student support and wellbeing services.
Qualifications:
- Bachelor's degree.
- Experience in team management, handling student special needs queries, and supporting ESL with administrative tasks.
- Experience of leading and training a small team.
- Experience of data handling and Registry Support system.
- Experience collaborating with multidisciplinary teams to develop an effective support system.
- Knowledge of counselling techniques to provide emotional support.
Benefits:
- Annual leave (5.6 weeks) + bank holidays.
- Workplace pension scheme.
- Company Sick Policy.
- Statutory Sick Pay (SSP).
- Statutory maternity/paternity pays.
- Career development opportunities.
- Training and self-development opportunities.
- Gym membership discounts.
- Retail discount schemes.
- Cinema discounts.
- Grocery discounts.
- Cycle to work.
- Financial wellbeing – personal debt advice.
- Financial wellbeing education.
Koordinator (m/w/d) Kundendienst in Vollzeit employer: Elizabeth School of London
Contact Detail:
Elizabeth School of London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Koordinator (m/w/d) Kundendienst in Vollzeit
✨Tip Number 1
Familiarise yourself with the specific needs of students at ESL. Understanding the diverse backgrounds and challenges they face will help you demonstrate your commitment to their success during interviews.
✨Tip Number 2
Network with current or former employees of ESL, especially those in student support roles. They can provide valuable insights into the team dynamics and expectations, which can be beneficial for your application.
✨Tip Number 3
Prepare to discuss your experience in team management and collaboration with multidisciplinary teams. Highlight specific examples where you've successfully led a team or worked across departments to enhance student support.
✨Tip Number 4
Showcase your understanding of safeguarding and emotional support techniques. Being able to articulate how you would handle sensitive situations will set you apart as a candidate who is ready to take on the responsibilities of this role.
We think you need these skills to ace Koordinator (m/w/d) Kundendienst in Vollzeit
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in student support, team management, and administrative tasks. Use specific examples that demonstrate your ability to handle student inquiries and collaborate with multidisciplinary teams.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for supporting students and your understanding of the role. Mention your experience with safeguarding policies and your approach to fostering a positive team culture.
Highlight Relevant Qualifications: Clearly state your Bachelor's degree and any additional training or certifications related to student support or counselling techniques. This will help demonstrate your qualifications for the position.
Showcase Flexibility and Availability: In your application, emphasise your willingness to work flexible hours, including weekends and evenings, as well as your readiness to travel between campuses when required. This shows your commitment to the role.
How to prepare for a job interview at Elizabeth School of London
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Student Support Coordinator. Familiarise yourself with the key tasks mentioned in the job description, such as supporting students academically and emotionally, and managing inquiries. This will help you demonstrate your suitability for the role.
✨Showcase Your Experience
Prepare to discuss your previous experience in team management and handling student needs. Be ready to provide specific examples of how you've successfully supported a team or resolved student issues in the past. This will highlight your capability to excel in this position.
✨Demonstrate Collaboration Skills
Since the role involves working closely with various departments, be prepared to talk about your experience collaborating with multidisciplinary teams. Share examples of how you've effectively communicated and worked with others to achieve common goals.
✨Emphasise Flexibility and Adaptability
Given that the role may require weekend and evening work, it's important to express your willingness to be flexible with your schedule. Discuss any previous experiences where you've had to adapt to changing circumstances or demands, showcasing your commitment to the role.
