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- Tasks: Support students academically and personally while managing the Student Support team.
- Company: Join the Elizabeth School of London, a vibrant educational institution dedicated to student success.
- Benefits: Enjoy flexible hours, annual leave, pension scheme, and discounts on gym, retail, and cinema.
- Why this job: Make a real impact on students' lives in a supportive and dynamic environment.
- Qualifications: Bachelor's degree and experience in team management and student support required.
- Other info: Occasional travel to different campuses for training and events may be necessary.
The predicted salary is between 28800 - 43200 £ per year.
We are seeking a dedicated and experienced Student Support Officer to join as a Student Support Coordinator at Elizabeth School of London (ESL). As a Student Support Coordinator, you will play a pivotal role in supporting and facilitating the academic and personal success of students. The Student Support Coordinator will help facilitate the development and efficiency of the Student Support team in their location, by working closely with the Student Support Manager & Assistant Manager, ensuring they provide comprehensive support and guidance to a diverse student population.
In addition to ensuring consistency and quality, you will be required to help the manager support other campuses remotely and visit occasionally. The Student Support team plays a critical role in helping students thrive academically, emotionally, and personally.
- Motivate, train, and support the administrative staff of the Student Support Office to ensure continuous delivery of quality service, fostering a team ethos and culture.
- Attend regular training events and acquire the relevant training certifications provided by ESL to support staff with their OFS application.
- Understanding of Safeguarding, Prevent & Code of Conduct policies.
- Act as ‘first point of contact’ advisor for the student support team in your location while providing advice and guidance whenever necessary.
- Personally manage exceptional inquiries as needed (Student feedback, complaints, concerns).
- Assist with the maintenance of an up-to-date database of student information, contacts etc.
- Collaborate with other departments on campus (such as attendance and intervention, retention, admissions, academic and IT) to obtain the most up-to-date information and address pressing issues that are relevant to those departments.
- When required, travel to different campuses for validation events, inductions, and training purposes (travel expenses will be provided).
- May be required to attend partner operational meetings, representing our Student Support team.
- Conduct performance and development reviews for the Student Support staff for the campuses that you’re responsible for.
- Provide comprehensive support and guidance to students, addressing their academic, personal, and emotional needs.
- Demonstrate understanding and adherence to all procedures and legislation regarding confidentiality and information disclosure, ensuring the Student Support staff is knowledgeable and compliant.
- Carry out tasks assigned by the Student Support Manager when required.
- Responsible for supporting, planning and timetabling the team to ensure office coverage and meet demands during peak times.
- Take responsibility to do an initial review of holiday requests and liaise with Manager/Assistant Manager for official approval.
- Be flexible with time as many of our campuses offer weekend/evening courses.
- Act as a source of expertise for ESL on matters related to student support and wellbeing services.
Qualifications:
- Bachelor's degree.
- Experience in team management, handling student special needs queries, and supporting ESL with administrative tasks.
- Experience of leading and training a small team.
- Experience of data handling and Registry Support system.
- Experience collaborating with multidisciplinary teams to develop an effective support system.
- Knowledge of counselling techniques to provide emotional support.
Benefits:
- Annual leave (5.6 weeks) + bank holidays.
- Workplace pension scheme.
- Company Sick Policy.
- Statutory Sick Pay (SSP).
- Statutory maternity/paternity pays.
- Career development opportunities.
- Training and self-development opportunities.
- Gym membership discounts.
- Retail discount schemes.
- Cinema discounts.
- Grocery discounts.
- Cycle to work.
- Financial wellbeing – personal debt advice.
- Financial wellbeing education.
Koordinator m/w/d Aus- und Weiterbildung - Vollzeit! employer: Elizabeth School of London
Contact Detail:
Elizabeth School of London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Koordinator m/w/d Aus- und Weiterbildung - Vollzeit!
✨Tip Number 1
Familiarise yourself with the specific needs of students in a diverse educational environment. Understanding the challenges they face will help you demonstrate your ability to provide tailored support during interviews.
✨Tip Number 2
Network with current or former employees of the Elizabeth School of London. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when discussing your fit for the role.
✨Tip Number 3
Showcase your experience in team management and collaboration with multidisciplinary teams. Be prepared to discuss specific examples of how you've successfully led a team or worked across departments to enhance student support.
✨Tip Number 4
Highlight any relevant training or certifications you have, especially those related to safeguarding and student wellbeing. This will demonstrate your commitment to maintaining a safe and supportive environment for students.
We think you need these skills to ace Koordinator m/w/d Aus- und Weiterbildung - Vollzeit!
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Student Support Coordinator position. Tailor your application to highlight relevant experiences that align with the job description.
Craft a Compelling CV: Your CV should clearly outline your educational background, relevant work experience, and any specific skills related to student support and team management. Use bullet points for clarity and ensure it is well-structured.
Write a Strong Cover Letter: In your cover letter, express your passion for supporting students and your understanding of their needs. Mention specific examples from your past experiences that demonstrate your ability to motivate and manage a team effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Elizabeth School of London
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Student Support Coordinator. Familiarise yourself with the key tasks mentioned in the job description, such as supporting students academically and emotionally, and managing inquiries. This will help you demonstrate your suitability for the role.
✨Showcase Your Team Management Skills
Since the role involves motivating and training administrative staff, be prepared to discuss your previous experience in team management. Share specific examples of how you've successfully led a team and fostered a positive working environment.
✨Demonstrate Your Knowledge of Safeguarding Policies
Understanding safeguarding, Prevent, and Code of Conduct policies is crucial for this position. Be ready to discuss your knowledge and any relevant experience you have in these areas, as it shows your commitment to student welfare and compliance.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle exceptional inquiries. Think of scenarios where you've dealt with student feedback or complaints effectively, and be ready to explain your approach and the outcomes.
