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- Tasks: Support students' academic and personal success while leading a dynamic support team.
- Company: Elizabeth School of London, dedicated to student wellbeing and success.
- Benefits: Generous annual leave, pension scheme, discounts, and career development opportunities.
- Other info: Flexible hours with opportunities for training and professional growth.
- Why this job: Make a real difference in students' lives and grow your career in education.
- Qualifications: Bachelor's degree and experience in team management and student support.
The predicted salary is between 31000 - 31000 £ per year.
Location: ON-SITE, Northampton, UK
Salary: £31,000 Per Annum (Depending on Experience)
Employment Type: Full-Time, Monday-Friday, 9am-5pm (with weekend flexibility)
Department: Student Support
Reporting to: Student Support Manager & Assistant Manager
Position Overview
We are seeking a dedicated and experienced Student Support Officer to join as a Student Support Coordinator at Elizabeth School of London (ESL). As a Student Support Coordinator, you will play a pivotal role in supporting and facilitating the academic and personal success of students. You will be responsible for working in partnership with St. Mary’s University & University of Bolton.
Job Description
The Student Support Coordinator will help facilitate the development and efficiency of the Student Support team in their location, by working closely with the Student Support Manager & Assistant Manager. Ensuring they provide comprehensive support and guidance to a diverse student population. You will be responsible for the development of the campus that you’re situated at. In addition to ensuring consistency and quality, you will be required to help the manager support other campuses remotely and visit occasionally. The Student Support team plays a critical role in helping students thrive academically, emotionally, and personally.
Duties and responsibilities
- Motivate, train, and support the administrative staff of the Student Support Office to ensure continuous delivery of quality service, fostering a team ethos and culture.
- Attend regular training events and acquire the relevant training certifications provided by ESL to support staff with their OFS application.
- Understanding of Safeguarding, Prevent & Code of Conduct policies.
- Act as ‘first point of contact’ advisor for the student support team in your location while providing advice and guidance whenever necessary.
- Responsible for disseminating information relating to the students’ course to the relevant student cohorts (term dates, changes, inductions, events and other relevant information).
- Ensure that a diverse range of effective communication formats are created and offered to students.
- Personally manage exceptional inquiries as needed (Student feedback, complaints, concerns).
- Assist with the maintenance of an up-to-date database of student information, contacts etc.
- Collaborate with other departments on campus (such as attendance and intervention, retention, admissions, academic and IT) to obtain the most up-to-date information and address pressing issues that are relevant to those departments.
- When required, travel to different campuses for validation events, inductions, and training purposes (travel expenses will be provided).
- May be required to attend partner operational meetings, representing our Student Support team.
- Conduct performance and development reviews for the Student Support staff for the campuses that you’re responsible for.
- Provide comprehensive support and guidance to students, addressing their academic, personal, and emotional needs.
- Demonstrate understanding and adherence to all procedures and legislation regarding confidentiality and information disclosure, ensuring the Student Support staff is knowledgeable and compliant.
- Carry out tasks assigned by the Student Support Manager when required.
- Responsible for supporting, planning and timetabling team to ensure office coverage and meet demands during peak times.
- Take responsibility to do an initial review of holiday requests and liaise with Manager/Assistant Manager for official approval.
- Be flexible with time as many of our campuses offer weekend/evening courses.
- Act as a source of expertise for ESL on matters related to student support and wellbeing services.
Conditions/Requirements
Essential:
- Bachelor's degree.
- Experience in team management, handling student special needs queries, and supporting ESL with administrative tasks.
- Experience of leading and training a small team.
- Experience of data handling and Registry Support system.
- Experience collaborating with multidisciplinary teams to develop an effective support system.
Desirable:
- Higher Education Experience
- Knowledge of counselling techniques to provide emotional support.
- An understanding of counselling techniques, mental health issues.
Benefits
- Annual leave (7.2 weeks)
- Workplace pension scheme.
- Company Sick Policy.
- Statutory maternity/paternity pays.
- Career development opportunities
- Training and self-development opportunities.
- Gym membership discounts
- Retail discount schemes
- Cinema discounts
- Grocery discounts
- Cycle to work
- Investing and savings opportunities
- Financial wellbeing – personal debt advice.
- Financial wellbeing education
- My Mind Pal (mental fitness)
Student Support Coordinator in Kettering employer: Elizabeth School of London
Contact Detail:
Elizabeth School of London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Support Coordinator in Kettering
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Elizabeth School of London on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching common questions for Student Support Coordinator roles. We can practice our answers with a friend or in front of the mirror to boost our confidence.
✨Tip Number 3
Show off our passion for student support during the interview. Share personal experiences that highlight our dedication to helping students thrive academically and emotionally.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and show our enthusiasm for the role. Plus, it’s a nice touch!
We think you need these skills to ace Student Support Coordinator in Kettering
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Student Support Coordinator role. Highlight your relevant experience in team management and student support, as this will show us you understand what we're looking for.
Showcase Your Skills: Don’t just list your qualifications; demonstrate how your skills align with the job description. If you've got experience in handling student queries or working with diverse teams, let us know!
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to read and get straight to the point about why you're a great fit for the role.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the position without any hiccups!
How to prepare for a job interview at Elizabeth School of London
✨Know Your Stuff
Make sure you understand the role of a Student Support Coordinator inside out. Familiarise yourself with the responsibilities listed in the job description, especially around supporting students and collaborating with other departments. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your Experience
Prepare specific examples from your past experiences that demonstrate your skills in team management, handling student needs, and working with diverse groups. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easier for the interviewers to see how you can contribute to their team.
✨Ask Smart Questions
Interviews are a two-way street! Prepare thoughtful questions about the Student Support team, the challenges they face, and how success is measured in this role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
✨Be Personable and Approachable
As a Student Support Coordinator, you'll be the first point of contact for students. During the interview, demonstrate your interpersonal skills by being friendly and engaging. Show that you can connect with people easily, as this will be crucial in your role.