IT Admin Support

Company: Elizabeth School of London

Position: IT Admin Support

Location: ONSITE, Birmingham, York House, B3 3JY

Salary: £25K – £28K (Depending on work experience)

Employment Type: Full-Time, 40 hours per week (full flexibility weekday, evening & weekend)

Please note: We are unable to accept student or graduate visas for this position

Department: Administration

Reporting to: IT Department

Purpose of the Role:

To provide comprehensive administrative support to both staff and students, ensuring the effective management and integrity of student information within the student management system.

Key Responsibilities:

Student Information Management:

• Accurately input, update, and maintain student records within the student management system.

• Ensure the confidentiality and security of all student information.

• Generate reports and extracts as required for academic and administrative purposes.

• Coordinate with academic departments to ensure timely and accurate data entry and reporting.

• Handle requests for student transcripts, certificates, and other documentation.

Training and Support:

• Train and guide other departments on the effective use of the student management system.

• Provide ongoing support to staff members, addressing any queries or issues related to the system.

• Develop and update training materials and documentation to facilitate system usage.

Device Management and Replacement:

• Coordinate with the IT department to address any hardware issues or requirements, such as replacing monitors, mice, keyboards, etc.

• Assist in the inventory management of IT equipment and ensure timely replacements as needed.

General Administrative Duties:

• Respond to enquiries from staff, students, and external stakeholders regarding student records and information.

• Coordinate with other departments to ensure seamless service delivery related to student administration.

• Assist in the planning and execution of student-related events and functions, such as enrolment, graduation, and orientation.

• Maintain an organized filing system for student documentation and correspondence.

Continuous Improvement:

• Stay updated with the latest trends in educational administration and student management systems.

• Recommend and implement improvements to existing administrative processes related to student management.

• Participate in training and professional development opportunities to enhance student administrative functions.

Qualifications and Experience:

• A minimum of a diploma or equivalent in IT or Business Administration, or a related field.

• Previous experience in an administrative role with a focus on student management, preferably within an educational institution.

• Proficient in using student management systems and standard office software.

• Strong organizational skills and the ability to work under pressure.

Personal Attributes:

• Excellent communication and interpersonal skills.

• Detail-oriented with a high level of accuracy.

• Proactive and able to multitask effectively.

• A team player with a positive attitude and strong work ethic.

Benefits:

• Annual leave (5.6 weeks) + bank holidays.
• Workplace pension scheme.
• Company Sick Policy.
• Statutory maternity/paternity pays.
• Career development opportunities
• Training and self-development opportunities.
• Gym membership discounts
• Retail discount schemes
• Cinema discounts
• Grocery discounts
• Cycle to work
• Investing and savings opportunities
• Financial wellbeing – personal debt advise.
• Financial wellbeing education
• My Mind Pal (mental fitness)