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- Tasks: Support students' academic and personal success while managing a dedicated support team.
- Company: Elizabeth School of London, a vibrant educational institution.
- Benefits: Generous annual leave, career development, and discounts on gym and retail.
- Why this job: Make a real difference in students' lives and foster a supportive community.
- Qualifications: Bachelor's degree and experience in team management and student support.
- Other info: Flexible hours with opportunities for training and professional growth.
The predicted salary is between 31000 - 31000 £ per year.
Company: Elizabeth School of London
Location: ON-SITE, London, Limeharbour, UK
Salary: £31,000 Per Annum (Depending on Experience)
Employment Type: Full-Time, Monday-Friday, 9am-5pm (occasional weekend & evening work may be required)
Department: Student Support
Reporting to: Student Support Manager & Assistant Manager
Position Overview
We are seeking a dedicated and experienced Student Support Officer to take responsibility to join as a Student Support Coordinator, at Elizabeth School of London (ESL). As a Student Support Coordinator, you will play a pivotal role in supporting and facilitating the academic and personal success of students. You will be responsible for working in partnership with Bath Spa University, Canterbury Christ Church University, and St Marys University, Newcastle City College & University of Bolton.
The Student Support Coordinator will help facilitate the development and efficiency of the Student Support team in their location, by working particularly closely with the Student Support Manager & Assistant Manager. Ensuring they provide comprehensive support and guidance to a diverse student population. You will be responsible for the development of the campus that you’re situated at. In addition to ensure consistency and quality, you will be required to help the manager support other campuses remotely and visiting occasionally. The Student Support team plays a critical role in helping students thrive academically, emotionally, and personally.
Duties and responsibilities:
- Motivate, train, and support the administrative staff of the Student Support Office to ensure continuous delivery of quality service, fostering a team ethos and culture.
- Attend regular training events and acquire the relevant training certifications provided by ESL to support staff with their OFS application.
- Understanding of Safeguarding, Prevent & Code of Conduct policies.
- Act as ‘first point of contact’ advisor for the student support team in your location while providing advice and guidance whenever necessary.
- Responsible for disseminating information relating to the students’ course to the relevant student cohorts (term dates, changes, inductions, events and other relevant information).
- To ensure that a diverse range of effective communication formats are created and offered to students.
- Personally manage exceptional inquiries as needed (Student feedback, complaints, concerns).
- Assist with the maintenance of an up-to-date database of student information, contacts etc.
- Collaborate with other departments on campus (such as attendance and intervention, retention, admissions, academic and IT) to obtain the most up-to-date information and address pressing issues that are relevant to those departments.
- When required, travel different campuses for validation events, inductions, and training purposes (travel expenses will be provided).
- May well be required to attend partner operational meetings, representing our Student Support team.
- Conduct performance and development reviews for the Student Support staff for the campuses that you’re responsible for.
- Provide comprehensive support and guidance to students, addressing their academic, personal, and emotional needs.
- Demonstrate understanding and adherence to all procedures and legislation regarding confidentiality and information disclosure, ensuring the Student Support staff is knowledgeable and compliant.
- Carry out tasks assigned by the Student Support Manager when required.
- Responsible for supporting, planning and timetabling team to ensure office coverage and meet demands during peak times.
- Take the responsibility to do an initial review of holiday requests and liaise with Manager/Assistant Manager for official approval.
- Be flexible with time as many of our campuses offer weekend/evening courses.
- Act as a source of expertise for ESL on matters related to student support and wellbeing services.
Conditions/Requirements
Essential:
- Bachelor's degree.
- Experience in team management, handling student special needs queries, and supporting ESL with administrative tasks.
- Experience of leading and training a small team.
- Experience of data handling and Registry Support system.
- Experience collaborating with multidisciplinary teams to develop an effective support system.
Desirable:
- Higher Education Experience
- Knowledge of counselling techniques to provide emotional support.
- An understanding of counselling techniques, mental health issues.
Benefits:
- Annual leave (7.2 weeks)
- Workplace pension scheme.
- Company Sick Policy.
- Statutory maternity/paternity pays.
- Career development opportunities
- Training and self-development opportunities.
- Gym membership discounts
- Retail discount schemes
- Cinema discounts
- Grocery discounts
- Cycle to work
- Investing and savings opportunities
- Financial wellbeing – personal debt advice.
- Financial wellbeing education
- My Mind Pal (mental fitness)
Student Support Coordinator in City of London employer: Elizabeth School of London
Contact Detail:
Elizabeth School of London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Support Coordinator in City of London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Elizabeth School of London on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching the school’s values and recent initiatives. We want to show that we’re not just a good fit for the role, but also for the culture!
✨Tip Number 3
Practice common interview questions with a friend or in front of the mirror. The more comfortable we are, the better we’ll come across during the real deal!
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and show our enthusiasm for the role.
We think you need these skills to ace Student Support Coordinator in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Student Support Coordinator role. Highlight relevant experience, especially in team management and student support. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about supporting students and how your skills can benefit our team. Keep it engaging and personal – we love a bit of personality!
Showcase Your Teamwork Skills: Since collaboration is key in this role, make sure to mention any experiences where you've worked effectively in a team. We want to know how you can contribute to our supportive environment at ESL.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you're keen on joining our team at StudySmarter!
How to prepare for a job interview at Elizabeth School of London
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Student Support Coordinator. Familiarise yourself with the job description and think about how your experience aligns with the duties listed, such as supporting diverse student populations and collaborating with other departments.
✨Showcase Your Team Management Skills
Since this role involves motivating and training staff, be prepared to discuss your previous experiences in team management. Share specific examples of how you've successfully led a team or handled challenges, highlighting your ability to foster a positive team culture.
✨Demonstrate Your Understanding of Student Needs
The interviewers will want to see that you can empathise with students' academic and emotional needs. Prepare to discuss any relevant experiences where you've supported students, particularly those with special needs, and how you approached those situations.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the institution. Consider asking about the training opportunities available for staff or how the Student Support team collaborates with partner universities to enhance student success.
