College Tutor- Art and Design in City of London

Organization: Elizabeth School of London

Position: Student Success Tutor

Salary: £28,000 Per Annum

Employment Type: Full Time

Location: On-Site, Elizabeth School of London, London, Holborn, UK

Working Hours: This role operates with three fixed schedules with weekend and evening flexibility when required. Applicants may select either of the following schedules based on availability:

• Monday & Tuesday (11:30AM - 7:30PM)
• Sunday to Thursday (9AM - 5PM)
• Monday to Friday (9AM - 5PM)

About the Elizabeth School of London: The Elizabeth School of London (ESL) is a higher education provider committed to delivering high quality programmes on campuses in six major UK cities - London, Birmingham, Leeds, Leicester, Manchester and Northampton. With an inclusive approach to student recruitment, we provide one-to-one academic and careers advice to widen access to higher education for groups currently underrepresented. We believe that education is transformational and can make a fundamental difference to the individuals and communities we serve, which is why we pay the utmost attention to student satisfaction.

Purpose of the Role: The Student Success Tutors will primarily focus on student retention and satisfaction by offering outstanding first-hand support for their academic needs. This student-centred role coordinates with the many queries of students enrolled in our programmes. Workshops and other teaching-related activities may be included. The SSTs are also responsible for communicating with students daily with a problem-solving and proactive attitude to instill confidence in their studies at Elizabeth School of London.

Main duties and responsibilities:

• The Student Success Tutor will serve as an adviser to a set number of students, guiding and directing them toward success.
• They will liaise between students, ESL lecturers, and other team members.
• The Student Success Tutors will assist students with their academic needs and inquiries and schedule one-on-one sessions to clarify any issues or questions.
• The SSTs will help students with their submission dates and links and elucidate the components of mitigating circumstances.
• If students require further assistance, the SST will consult with the student service/support team and the senior academic team to obtain clear instructions on the help needed.
• The SSTs will ensure that students receive the necessary support for their academic progress and that student retention is maintained.

Essential:

• Provide guidance to students regarding the support available to them when required.
• Engage in the interests and enthusiasm of students, inspiring them to learn.
• Support students in building relationships with other students and staff members, fostering a sense of belonging to the school's community.
• Enable students to take responsibility for and become partners in their learning, academic progression, and achievement.
• Develop appropriate methods and resources for teaching and learning support concerning lectures, tutorials, and seminars, including online classes.
• Monitor student progress, providing support, including advice on study skills, as required.
• Analyse student difficulties, recommending instant support to resolve issues or referring to one as appropriate.
• Recognise mitigating circumstances, deferral processes, and other academic regulations to ensure students receive precise support and suggestions based on their situation and needs.
• Provide essential academic support to students, both inside and outside the classroom.
• Help students to find appropriate learning resources.
• Recognise and report academic and IT-related matters that might benefit from a preventive resolution.
• Monitor student attendance on a session-by-session basis and take support from the student service/registry support team to identify any potential risk.
• Ensure the students are engaged and continuing their studies by overcoming any barriers.
• Work closely with the registry support and student support team to develop a multidimensional support system for the students.
• Work with the academic team to contact all students who have not submitted assessments and refer them to the retention team if applicable.
• Take responsibility for administrative duties such as personal tutoring, examinations and assessments.
• Be proactive in identifying any escalating areas of risk to the student experience or institutional reputation.
• Actively participate in enrolment and induction processes to develop a strong link with the students from the first moments of their journey at ESL.
• To support all learners to ensure retention, attainment, achievement and progression targets.
• Providing support to students and refer to Student Services or Additional Support for specialist help and advice if required.
• Dealing with student misconduct or academic neglect in liaison with the exam department.
• To abide by ESL policies and procedures.
• To undertake training including qualifications appropriate to the tutor role.
• Analysing the progress of the submissions, late submissions and resubmissions.
• Participating proactively in training and development, including qualification development required in the job role.
• Communicating effectively in person, on the telephone and in writing with students and staff.
• Working effectively with students both one-to-one and in groups.
• Maintaining appropriate relationships and professional boundaries with students and SSTs.
• Working effectively with other staff members in ESL to identify and meet students' learning and welfare needs.
• Ability to work on own initiative.
• Working in line with ESL Values of Student Focus, High-Performance, Respect, Openness, and Honesty.
• Contributing to the provision of a welcoming and supportive environment for students.
• Contributing to the team and respecting other members of the team as individuals.
• Working effectively in a student-focused environment.
• Responding to all enquiries when needed via email/over the phone, or face-to-face.
• Providing the students with all the learning support when needed.
• Helping students to find learning-appropriate resources.
• Ensure the students are engaging and working with the academic team to fulfil their responsibilities.

Desirable:

• Arrange to provide contact details to the student during registration.
• Actively participate in face-to-face or online induction activities.
• Retain records of meetings or other means of contact with the student following Data Protection legislation and University guidelines.
• Arrange to meet or have contact with their tutee at least once per semester.
• Be familiar with the services available within and outside ESL (e.g., Student Support, Library).
• Direct students to appropriate academic colleagues when additional program support is needed.
• Monitor the student's progress and direct them to appropriate individual support if their progress is unsatisfactory.
• Respect the student's right to confidentiality, obtaining their permission should it be necessary to discuss the student's circumstances with others; (in certain exceptional circumstances, disclosure may have to take place against your wishes to avoid significant risk).
• Direct the student to appropriate support for the development of study skills.
• Respect the student's right not to seek or accept support or guidance, even though this might be disadvantageous to their progress.
• Act as an advocate for the student where appropriate and contribute to requests for references.
• Comply with the School's Equality and Diversity policy when undertaking all activities.
• Undertake appropriate professional development to benefit their role.

Skills and Qualifications:

• Bachelor’s degree from any UK recognised university and minimum 1 years of experience in working at any HEI environment in teaching or academic support role.
• A clear idea about how the academic team works at HEI.
• Good understanding of current practice and developments in own discipline.
• Understanding of evidence-led/practice-based teaching and its implementation in teaching and learning practice.
• Able to work as part of a team and independently as required.
• Able to coordinate and prioritise a range of activities effectively.
• The candidate must be flexible, approachable, and helpful with a strong customer service ethic as well as willing to go the extra mile to provide the best environment and supports to the students.
• Experience in tutoring and/or providing support for the academic experience of students.
• Ability to work under pressure and to deadlines.
• Collegiate approach to work.
• Ability to work effectively and courteously in a team of academic staff.
• Ability to adapt to a flexible approach to the demands of a busy college/department to accommodate changes in priorities when required.

Benefits:

• Annual leave (7.2 weeks)
• Workplace pension scheme.
• Company Sick Policy.
• Statutory maternity/paternity pays.
• Career development opportunities.
• Training and self-development opportunities.
• Gym membership discounts.
• Retail discount schemes.
• Cinema discounts.
• Grocery discounts.
• Cycle to work.
• Investing and savings opportunities.
• Financial wellbeing – personal debt advice.
• Financial wellbeing education.
• My Mind Pal (mental fitness).