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- Tasks: Manage student academic cases, focusing on appeals and misconduct investigations.
- Company: Join the vibrant Elizabeth School of London, known for its rigorous degree programs.
- Benefits: Enjoy 5.6 weeks annual leave, pension scheme, discounts, and career development opportunities.
- Why this job: Be part of a collaborative team making a real impact on students' academic journeys.
- Qualifications: Bachelor's degree or equivalent experience; strong analytical and IT skills required.
- Other info: Flexibility to work outside normal hours and occasional travel may be needed.
The predicted salary is between 24000 - 28000 £ per year.
Company: Elizabeth School of London
Job Title: Academic Standards and Student Casework Officer
Employment Type: Full-time (Monday to Friday), Permanent
Salary:£30k to £35K (Based on experience)
Location: ON-SITE, Canary Wharf, London, UK (E14 9GE)
Department: Registry
About Elizabeth School of London
Elizabeth School of London (ESL) is a vibrant, collegiate community offering broad and academically rigorous degree programmes. Our aim is to equip graduates with the skills and knowledge increasingly sought by employers and society.
About the Role
The Registry at ESL is seeking an experienced Casework Officer to manage individual student academic cases, with a primary focus on academic appeals and academic misconduct.
The role involves conducting investigations in accordance with ESL and its academic partners' academic appeals procedures and disciplinary regulations. The successful candidate will be part of a collaborative team, responsible for their own portfolio of casework and ensuring compliance with institutional policies.
Key Responsibilities
Case Management:
- Handle individual student academic cases, including academic appeals and misconduct.
- Maintain accurate and confidential records of all cases in compliance with institutional policies.
Investigation & Analysis:
- Conduct detailed investigations of student cases, gather relevant information, and make recommendations based on findings.
- Extract and analyse data to inform decisions and ensure adherence to regulations.
Stakeholder Liaison:
- Communicate with students, staff, and academic partners regarding case processes and outcomes.
- Provide guidance to students and staff on academic policies and procedures.
Regulatory Compliance:
- Ensure all casework aligns with legislative and institutional requirements.
- Monitor compliance with academic policies and identify areas for improvement.
Person Specification
Essential Qualifications and Experience:
- A bachelor’s degree or equivalent substantial experience in an office environment.
- Proven experience managing office systems to ensure compliance with regulatory requirements.
- Demonstrated ability to handle a complex schedule of activities and meet strict deadlines.
- Strong analytical and investigative skills, with the ability to extract and evaluate information for decision-making.
- Proficiency in IT, including case management systems and standard office software.
Desirable Attributes:
- Excellent written and verbal communication skills.
- Ability to work independently and collaboratively under pressure.
- Strong organizational and multitasking skills.
Other Duties and Requirements
- Additional Responsibilities: Perform other duties commensurate with the post's level of responsibility and experience as required.
- Flexibility: Willingness to work occasionally outside normal office hours.
- Travel: Occasional travel to partner institutions or relevant events may be required.
Benefits:
- Annual leave (5.6 weeks) + bank holidays.
- Workplace pension scheme.
- Company Sick Policy (from January 2025).
- Statutory Sick Pay (SSP) (until December 2024).
- Statutory maternity/paternity pays.
- Career development opportunities
- Training and self-development opportunities.
- Gym membership discounts
- Retail discount schemes
- Cinema discounts
- Grocery discounts
- Cycle to work
- Investing and savings opportunities
- Financial wellbeing – personal debt advise.
- Financial wellbeing education
- My Mind Pal (mental fitness)
Application Process:
Equal Opportunities Statement
Elizabeth School of London is an equal opportunity employer committed to fostering an inclusive and diverse community. We welcome applications from candidates of all backgrounds and experiences.
Application Process
Informal enquiries can be made via email to Sam Koolmon at Applications should be submitted via this link by 23:59 on 20 January 2025, referencing “CWO Jan 2025.” Please include a CV and a cover letter addressing the duties, responsibilities, and key criteria mentioned above.
Elizabeth School of London welcomes applications from all sections of the community and values diversity. Candidates must demonstrate their eligibility to work in the UK according to the Immigration, Asylum and Nationality Act 2006.
Casework Officer employer: Elizabeth School of London
Contact Detail:
Elizabeth School of London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casework Officer
✨Tip Number 1
Familiarize yourself with the academic appeals procedures and disciplinary regulations of Elizabeth School of London. Understanding these processes will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Highlight any previous experience you have in case management or handling sensitive information. Be prepared to discuss specific examples of how you've successfully navigated complex cases in the past.
✨Tip Number 3
Showcase your analytical skills by preparing to discuss how you approach investigations and data analysis. Think of instances where your recommendations led to positive outcomes, as this will resonate well with the hiring team.
✨Tip Number 4
Network with current or former employees of ESL if possible. They can provide insights into the company culture and expectations, which can be invaluable during your interview process.
We think you need these skills to ace Casework Officer
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Casework Officer position. Make sure you understand the key responsibilities and person specifications, as this will help you tailor your application effectively.
Craft a Tailored Cover Letter: Write a cover letter that specifically addresses the duties and responsibilities outlined in the job description. Highlight your relevant experience and skills, particularly in case management, investigation, and compliance with academic policies.
Highlight Relevant Experience: In your CV, emphasize any previous roles or experiences that align with the requirements of the Casework Officer position. Focus on your analytical skills, ability to manage complex schedules, and experience in an office environment.
Proofread Your Application: Before submitting your application, carefully proofread both your CV and cover letter. Check for any spelling or grammatical errors, and ensure that your documents are clear and professional. A polished application reflects your attention to detail.
How to prepare for a job interview at Elizabeth School of London
✨Understand the Role
Make sure you have a clear understanding of the responsibilities of a Casework Officer. Familiarize yourself with academic appeals and misconduct procedures, as well as the importance of compliance with institutional policies.
✨Showcase Your Analytical Skills
Prepare to discuss your analytical and investigative skills. Be ready to provide examples of how you've successfully handled complex cases or situations in the past, highlighting your ability to extract and evaluate information for decision-making.
✨Communicate Effectively
Since the role involves liaising with students, staff, and academic partners, practice articulating your thoughts clearly. Prepare to demonstrate your written and verbal communication skills, perhaps by discussing a time when you effectively communicated complex information.
✨Demonstrate Organizational Skills
Be prepared to talk about how you manage your workload and prioritize tasks. Share specific strategies you use to stay organized and meet deadlines, especially in a fast-paced environment like the Registry.
