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- Tasks: Support students with queries and ensure smooth operations at our educational institution.
- Company: Join the Elizabeth School of London, a leader in empowering student success.
- Benefits: Enjoy 7.2 weeks annual leave, career development, and discounts on gym and retail.
- Why this job: Make a real difference in students' lives while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and a passion for helping others are essential.
- Other info: Flexible hours and opportunities for personal growth await you!
The predicted salary is between 22000 - 30000 £ per year.
Location: ON-SITE, Birmingham, Apsley House, UK
Salary Range: £26,000 per annum
Employment Type: Full-Time
Work Hours: Wednesday to Friday, 9am - 5pm, (with weekend flexibility)
Department: Student Support
Reporting to: Student Support Coordinator & Student Support Manager
About Us
Elizabeth School is a leading educational institution dedicated to providing high-quality education and empowering students to achieve their full potential. With a strong focus on academic excellence and personal development, we strive to create a nurturing and inclusive learning environment for our students.
We are currently seeking a motivated and dedicated individual to join our team as a Student Support Officer.
As a Student Support Officer, you will play a vital role in ensuring the smooth operation of our educational institution. You will be responsible for providing administrative support to various departments and assisting students with their queries and concerns. Your attention to detail, excellent organizational skills, and strong communication abilities will contribute to the overall efficiency and effectiveness of our administrative processes.
Responsibilities
- Provide exceptional customer service to students, staff, and visitors, both in person and over the phone.
- Assist students with their inquiries, including admissions, course registrations, timetables, and general information.
- Maintain accurate student records and databases, ensuring data confidentiality and compliance with data protection regulations.
- Assist in organizing and coordinating events, workshops, and student activities.
- Handle general administrative tasks such as photocopying, filing, and managing office supplies.
- Support the admissions process by processing applications, conducting interviews, and assisting with enrolment procedures.
- Collaborate with various departments to ensure smooth communication and coordination of administrative tasks.
- Undertake any other administrative duties as required by the management team.
Experience & Knowledge
Essential:
- Knowledge in Customer Service Standards
- Ability to prioritise competing deadlines and workloads, while maintaining a high level of accuracy
- Highly developed oral and written communication skills
- Ability to work on own initiative, demonstrating a positive approach to problem solving.
- Willingness to learn and develop and contribute to the wider activities of Student Support and of the school.
- Demonstrate empathy to understand and address students’ concerns.
- Ability to maintain confidentiality and handle sensitive information with professionalism.
- Strong interpersonal skills for building rapport and trust with students.
- Capacity to assess situations and provide practical solutions.
- Ability to adapt to changing circumstances and student needs.
- Proficiency in using IT technology to record and search student database.
Desirable:
- Higher Education Experience
- Knowledge of counselling techniques to provide emotional support.
Benefits
- Annual leave (7.2 weeks)
- Workplace pension scheme.
- Company Sick Policy.
- Statutory maternity/paternity pays.
- Career development opportunities
- Training and self-development opportunities.
- Gym membership discounts
- Retail discount schemes
- Cinema discounts
- Grocery discounts
- Cycle to work
- Investing and savings opportunities
- Financial wellbeing – personal debt advice.
- Financial wellbeing education
- My Mind Pal (mental fitness)
Student Support Officer in Birmingham employer: Elizabeth School of London
Contact Detail:
Elizabeth School of London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Support Officer in Birmingham
✨Tip Number 1
Get to know the company! Research Elizabeth School of London and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. A friendly chat can give you insider info about the role and might even lead to a referral, which can boost your chances of landing that Student Support Officer position.
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and student support. Think of examples from your past experiences that demonstrate your skills and how you can contribute to the school’s mission.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the team at Elizabeth School.
We think you need these skills to ace Student Support Officer in Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Student Support Officer role. We want to see how you can contribute to our mission of empowering students!
Show Off Your Communication Skills: Since this role involves a lot of interaction with students and staff, it's crucial to demonstrate your strong communication abilities in your written application. Use clear and concise language to showcase your interpersonal skills.
Highlight Your Organisational Skills: As a Student Support Officer, you'll need to juggle various tasks. Make sure to mention any relevant experience that showcases your ability to prioritise and manage multiple responsibilities effectively.
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details and get you on board with our fantastic team!
How to prepare for a job interview at Elizabeth School of London
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Student Support Officer. Familiarise yourself with the job description and think about how your skills align with the tasks mentioned, like providing exceptional customer service and maintaining student records.
✨Showcase Your Communication Skills
As this role requires strong communication abilities, prepare examples that demonstrate your oral and written skills. Think of situations where you've effectively assisted others or resolved issues, as these will highlight your capability to support students and staff.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle sensitive information. Prepare by thinking of scenarios where you've had to prioritise tasks or manage competing deadlines, and be ready to discuss how you approached those situations.
✨Demonstrate Empathy and Adaptability
The role involves understanding and addressing students' concerns, so be prepared to discuss how you've shown empathy in past experiences. Also, think about times when you've adapted to changing circumstances, as this will show your flexibility and willingness to learn.
