Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support students with attendance and progression, ensuring they thrive in their studies.
- Company: Join Elizabeth School of London, a leading higher education provider across major UK cities.
- Benefits: Enjoy 5.6 weeks annual leave, gym discounts, career development, and financial wellbeing support.
- Why this job: Make a real impact on student success while working in a supportive and dynamic environment.
- Qualifications: Bachelor’s degree required; customer service experience and Excel skills preferred.
- Other info: Full-time role, Monday to Friday, with opportunities for training and personal growth.
The predicted salary is between 21600 - 32400 £ per year.
Company: Elizabeth School of London
Location: ON-SITE, London, UK
Salary: £27,000
Employment Type: Full-Time, Monday-Friday 9am-5pm
Department: Student Support
Reporting to: Attendance and Intervention Assistant Manager
About Elizabeth School of London:
Elizabeth School of London (ESL) is a higher education provider offering a range of sector-relevant courses across seven campuses located in major cities including London, Birmingham, Leeds, Leicester, Manchester, and Northampton.
About the Department:
The Attendance and Intervention Officers are responsible for the central elements of student administration for the School, with specialist teams including Registration, Attendance, Progression and Retention and Assessment and Examinations. The Attendance Officer sits within the Student Support Department and works closely with other departments on Student Strategic Initiatives and Retention Strategies.
Purpose:
To provide Attendance and Intervention support within ESL Group as part of a team focused on supporting group-wide activities and processes. You will work closely with stakeholders and coordinate Registry support functions to support the student journey.
Main Duties and Responsibilities:
- Develop and implement methods for evaluating student performance, including management of attendance records and registry support.
- Monitor, coordinate, and assess student progression and retention rates.
- Organize activities aimed at supporting student progress, with an emphasis on improving consistent attendance patterns.
- Provide support and guidance to students on course selection and academic progression.
- Collaborate closely with partner universities to manage student data accurately and efficiently, ensuring timely and authentic communication regarding student engagement.
- Proactively address the requirements of both students and educational institutions.
- Provide exceptional customer service and offer clear, authoritative advice on complex regulations and procedures within a complex environment.
- Generate precise and timely reports for the senior management team on both a scheduled and ad hoc basis.
- Work with the Attendance and Intervention Lead/Student Support Manager to enhance the skills of the members in Intervention Support and Student Support teams through the creation of guidance materials, sharing of best practices, and conducting regular training and process evaluations.
- Offer expertise on procedures and regulations related to the Registry and partner universities, briefing staff when necessary and addressing non-compliance issues.
- Plan and conduct events and workshops as part of the Attendance role.
- Demonstrate experience of delivering high profile, complex activities that involve liaison with external stakeholders.
- Assist in developing new assessment strategies that can improve student engagement and retention.
Education and Qualifications:
- Essential: Bachelor’s degree from a recognised university
- Desirable: Customer Service Qualification
Experience & Knowledge:
- Essential: Competency in Excel and other Google Suite tools
- Knowledge in Customer Service Standards
- Ability to prioritise competing deadlines and workloads, while maintaining a high level of accuracy and attention to detail.
- Highly developed oral and written communication skills
- Ability to work on own initiative, demonstrating a positive approach to problem solving.
- Willingness to learn and develop and contribute to the wider activities of improving the overall attendance of the school.
- Desirable: Higher Education Experience
Benefits:
- Annual leave (5.6 weeks) + bank holidays
- Workplace pension scheme
- Company Sick Policy
- Statutory maternity/paternity pays
- Career development opportunities
- Training and self-development opportunities
- Gym membership discounts
- Retail discount schemes
- Cinema discounts
- Grocery discounts
- Cycle to work
- Investing and savings opportunities
- Financial wellbeing – personal debt advice.
- Financial wellbeing education
- My Mind Pal (mental fitness)
Attendance & Intervention Officer employer: Elizabeth School of London
Contact Detail:
Elizabeth School of London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Attendance & Intervention Officer
✨Tip Number 1
Familiarise yourself with the specific responsibilities of the Attendance & Intervention Officer role. Understanding the nuances of student administration and retention strategies will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with current or former employees of Elizabeth School of London. They can provide valuable insights into the company culture and expectations, which can be beneficial when tailoring your approach to the role.
✨Tip Number 3
Prepare to discuss your experience with data management and customer service. Highlighting your competency in Excel and Google Suite tools will show that you have the technical skills needed for the job.
✨Tip Number 4
Think about examples from your past where you've successfully improved student engagement or attendance. Being able to share these stories will illustrate your capability to contribute positively to the role.
We think you need these skills to ace Attendance & Intervention Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of Attendance & Intervention Officer. Focus on your customer service experience, communication skills, and any previous roles in education or student support.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the responsibilities outlined in the job description. Mention your understanding of student administration and your ability to improve attendance and retention rates.
Showcase Relevant Skills: Emphasise your proficiency in Excel and Google Suite tools, as well as your ability to manage competing deadlines. Provide examples of how you've successfully communicated complex information in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Elizabeth School of London
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of the Attendance & Intervention Officer. Familiarise yourself with the key duties such as monitoring student progression and retention rates, as well as providing support and guidance on course selection.
✨Showcase Your Customer Service Skills
Since the role involves providing exceptional customer service, be prepared to discuss your previous experiences in this area. Highlight specific examples where you've successfully addressed complex issues or provided clear advice to students or stakeholders.
✨Demonstrate Your Analytical Skills
The position requires evaluating student performance and managing attendance records. Be ready to talk about your experience with data analysis, particularly using Excel or Google Suite tools, and how you've used these skills to improve processes in past roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you would handle specific situations related to student attendance and engagement. Think of scenarios where you had to collaborate with different departments or manage competing deadlines effectively.
