Attendance & Intervention Lead

Attendance & Intervention Lead

Full-Time 31500 - 38500 £ / year (est.) No working from home possible
Elizabeth School of London

At a Glance

  • Tasks: Lead attendance initiatives and support student success across multiple campuses.
  • Company: Elizabeth School of London, a dynamic higher education provider.
  • Benefits: Generous annual leave, wellness support, career development, and exclusive discounts.
  • Other info: Join a supportive team dedicated to transforming education for all.
  • Why this job: Make a real difference in students' lives while enhancing your leadership skills.
  • Qualifications: Bachelor’s degree, strong communication skills, and a passion for education.

The predicted salary is between 31500 - 38500 £ per year.

  • Working Hours: Monday to Friday 9am-5pm
  • About the Elizabeth School of London

The Elizabeth School of London (ESL) is a higher education provider committed to delivering high quality programmes on campuses in six major UK cities - London, Birmingham, Leeds, Leicester, Manchester and Northampton.

With an inclusive approach to student recruitment, we provide one-to-one academic and careers advice to widen access to higher education for groups currently underrepresented.

We believe that education is transformational and can make a fundamental difference to the individuals and communities we serve, which is why we pay the utmost attention to student satisfaction.

As an inclusive organisation, we believe in education for all, but not one size fits all, so we place great emphasis on providing opportunities and support for anyone with the ambition to achieve their true potential.

Main Duties and Responsibilities

  • Monitor all Attendance and Intervention Officers across our campuses (Birmingham, Leicester, Leeds, London Manchester & Northampton).
  • Make sure all interventions are completed efficiently and effectively across all campuses.
  • Collaborate with internal and external faculty members, student support and welfare services to ensure that there is smooth process regarding attendance related queries.
  • Develop and implement methods for evaluating student performance, including management of attendance records and registry support.
  • Monitor, coordinate, and assess student progression and retention rates.
  • Organise activities aimed at supporting student progress, with an emphasis on improving consistent attendance patterns.
  • Collaborate closely with partner universities to manage student data accurately and efficiently, ensuring timely and authentic communication regarding student engagement.
  • Proactively address the requirements of both students and educational institutions.
  • Provide exceptional customer service and offer clear, authoritative advice on complex regulations and procedures within a complex environment.
  • Generate precise and timely reports for the senior management team on both a scheduled and ad hoc basis.
  • Work with the Attendance Assistant Manager and Student Support Manager to enhance the skills of the members in Intervention Support and Student Support teams through the creation of guidance materials, sharing of best practices, and conducting regular training and process evaluations.
  • Offer expertise on procedures and regulations related to the attendance and partner universities, briefing staff when necessary and addressing non-compliance issues.
  • Plan and conduct events and workshops as part of the Attendance role.
  • Assist in developing new assessment strategies, that can improve student engagement and retention.

Skills and Qualifications

  • Bachelor’s degree from a recognised university
  • Knowledge in Customer Service Standards
  • Ability to prioritise competing deadlines and workloads, while maintaining a high level of accuracy
  • Highly developed oral and written communication skills
  • Ability to work on own initiative, demonstrating a positive approach to problem solving.
  • Willingness to learn and develop and contribute to the wider activities of improving the overall attendance of the school.
  • Higher Education Experience
  • Customer Service Qualification
  • Annual leave (7.2 weeks)
  • Company Sick Pay.
  • Statutory maternity and paternity pay.
  • Employee Assistance Programme (HA Wisdom Wellbeing)
  • Virtual GP access (Livi)
  • 'Speak Up Service' - confidential support service to report any workplace concerns
  • Specialist physical and mental wellbeing support services with 24/7 confidential counselling support (Wisdom)
  • Financial, legal and medical advice services provided (Wisdom)
  • Life & Leadership coaching (Wisdom)
  • Financial coaching (MUNNY)
  • Discounts and perks, offering savings on shopping, activities and more (Bright Exchange)
  • Career development and training opportunities.
  • Training and self-development opportunities.
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Attendance & Intervention Lead employer: Elizabeth School of London

At Elizabeth School of London, we pride ourselves on being an exceptional employer that fosters a supportive and collaborative work environment in the heart of Birmingham. Our commitment to employee growth is evident through our comprehensive training opportunities and focus on academic excellence, ensuring that our Health and Social Care lecturers can thrive while shaping the futures of our students. With generous annual leave and a robust company sick policy, we prioritise the well-being of our staff, making us an ideal place for those seeking meaningful and rewarding careers in higher education.

Elizabeth School of London

Contact Details:

Elizabeth School of London Recruitment Team

StudySmarter Expert Advice🤫

We think this is how you could land Attendance & Intervention Lead

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We think you need these skills to ace Attendance & Intervention Lead

Attendance Monitoring
Intervention Strategies
Collaboration Skills
Student Support Services
Data Management
Performance Evaluation
Customer Service Standards

Some tips for your application 🫡

Show Off Your Passion for Learning:When applying for a role in digital learning and education at Elizabeth School of London, make sure to sprinkle your application with examples of your enthusiasm for teaching and learning technologies. Share specific experiences where you've used, designed, or implemented digital learning solutions, as this shows us that you truly get the field.

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How to prepare for a job interview at Elizabeth School of London

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