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- Tasks: Manage eCommerce orders and ensure seamless fulfilment from purchase to delivery.
- Company: Join Elizabeth Scarlett, a purpose-driven brand protecting wildlife while creating joy.
- Benefits: Competitive salary, hybrid work, generous holiday, and personal development budget.
- Why this job: Be the backbone of our online business and make a real impact on conservation.
- Qualifications: 1-3 years in eCommerce operations with strong organisational and problem-solving skills.
- Other info: Exciting team culture with discounts and annual retreats.
The predicted salary is between 25000 - 32000 £ per year.
At Elizabeth Scarlett, we believe work should feel meaningful. We exist to create joyful living while raising funds to protect the world's most precious wildlife. By 2030, our goal is to contribute £2 million to conservation.
This role is the essential link between our customers and our operations team, ensuring smooth eCommerce fulfilment as we scale our DTC channel profitably. You'll be the go-to person for order accuracy, inventory management, and operational excellence — making sure every customer receives their Elizabeth Scarlett products on time and in perfect condition.
This position is ideal for a highly organised, detail-oriented professional who thrives on keeping complex operational workflows running smoothly, loves solving logistical puzzles, and takes pride in delivering an exceptional online shopping experience.
What You Will Be Doing:- eCommerce Order Management & Fulfilment: Monitor all online DTC orders daily across sales channels (Shopify, marketplaces, etc.), ensuring accurate and timely fulfilment. Coordinate with warehouse/3PL partners to ensure orders are picked, packed, and dispatched on schedule, and at our brand quality standards. Triage and manage issue orders including shortages, shipping delays, mis-picks, damaged goods, and lost packages, owning resolution through to completion. Ensure all customer returns, exchanges, and refunds are processed on time across both 3PL locations in accordance with company policy. Check error logs daily to ensure all orders are correctly synced from our website platform to our ERP, investigating and resolving any sync failures promptly. Provide comprehensive daily fulfilment updates to the team, highlighting at-risk orders, delays, stock issues, or priority shipments requiring attention. Track and report on carrier performance metrics including average cost per order, delivery success rates, transit times, and damage rates, identifying opportunities to improve service levels and reduce shipping costs.
- Inventory & Stock Management: Trigger regular stock counts across both 3PL facilities, reconciling results and flagging discrepancies, to maintain real-time accuracy across platforms. Monitor packaging levels across locations and reorder in a timely manner to prevent fulfilment delays. Manage stock transfers between 3PL locations, helping to ensure inventory is optimally distributed to meet demand. Arrange the creation and on-time delivery of PR mailers in collaboration with the Marketing team. Order, track, and ensure on-time delivery and availability of print marketing materials to the warehouse. Support the Logistics Manager on inbound shipments, ensuring inventory is correctly put away, and helping to resolve any issues with stock or labelling.
- Systems & Platform Management: Support the setup and implementation of new DTC selling platforms, ensuring correct integration with our ERP and WMS systems. Ensure all links and data flows between eCommerce platforms, ERP, and WMS are functioning correctly and maintained on an ongoing basis. Reach out to third-party technical support providers to troubleshoot and resolve system issues, integration errors, or platform bugs. Assist with any operational issues in our personalisation process, coordinating with relevant teams to ensure smooth fulfilment of personalised orders.
- Administration & Reporting: Attend regular operations meetings to ensure seamless communication and alignment on priorities and action items. Support on eCommerce growth projects and initiatives. Review new marketplace or platform opportunities, supporting onboarding where aligned with brand standards. Maintain accurate operational records and provide general administrative support to enable the team to focus on growth activities. Pull and organise operational reports (order volume, fulfilment rates, return rates, shipping performance, etc.). Identify bottlenecks and suggest process improvements to increase efficiency and accuracy. Help document and maintain SOPs for operational workflows.
- 1-3 years of experience in eCommerce operations, order management or logistics.
- Hands-on experience with eCommerce platforms (Shopify strongly preferred) and familiarity with order/inventory management systems.
- Experience managing order workflows from processing through to dispatch, ensuring on-time delivery.
- Exceptional organisational skills with ability to manage multiple orders simultaneously across different channels, delivery dates, and priorities.
- Meticulous attention to detail — you catch discrepancies before they become problems and take pride in error-free work.
- Strong proficiency in Excel/Google Sheets for order tracking, reporting, and data management.
- Excellent written and verbal communication skills with ability to build rapport with both internal teams and external partners.
- Problem-solving mindset with ability to identify issues early and take ownership to resolve them.
- Ability to work under pressure during busy periods (e.g. product launches, sales events) while maintaining accuracy and professionalism.
- Comfortable working with cross-functional teams across Operations, Marketing, Finance, and Warehousing.
- Experience with shipping/fulfilment tools.
- Experience with marketplace management.
- Knowledge of 3PL operations and shipping logistics.
- Experience in fashion, accessories, lifestyle, or consumer goods sectors.
- Detail-driven and process-oriented, with pride in maintaining high operational standards.
- Proactive and accountable — spots issues early, raises concerns, and takes ownership to fix them.
- Service-oriented with genuine care for delivering excellent customer experience.
- Commercially aware, understanding how operational excellence impacts customer retention and brand reputation.
- Kind, collaborative, and reliable — someone teams trust to get things done.
- Calm under pressure and comfortable managing competing priorities.
- Excited to work for a brand blending creativity, commerciality, and purpose.
- £25-32k Salary + 10% discretionary performance bonus.
- Hybrid working (minimum 3 days in-office).
- 24 days holiday plus bank holidays.
- Annual L&D budget (3% of salary).
- Annual summer retreat (e.g. 42 Acres in Somerset).
- 60% team discount.
- 25% friends and family discount code.
Ready to join a purpose-driven brand and help us scale joy and conservation impact?
Fulfilment Operations Assistant in Potters Bar employer: Elizabeth Scarlett
Contact Detail:
Elizabeth Scarlett Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fulfilment Operations Assistant in Potters Bar
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their mission to create joy and protect wildlife, and think about how your skills can contribute to that. Show them you're not just looking for any job, but this job!
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your experience in eCommerce operations and logistics.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. And remember, apply through our website for the best chance at landing that Fulfilment Operations Assistant position!
We think you need these skills to ace Fulfilment Operations Assistant in Potters Bar
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Fulfilment Operations Assistant role. Highlight your experience in eCommerce operations and logistics, and show us how your skills align with our mission to create joy and protect wildlife.
Showcase Your Organisational Skills: We love detail-oriented folks! In your application, give examples of how you've managed multiple orders or projects simultaneously. This will help us see your ability to keep things running smoothly, just like we do at Elizabeth Scarlett.
Communicate Clearly: Your written communication skills are key for this role. Make sure your application is clear and concise, and don’t forget to express your enthusiasm for the position and our brand. We want to know why you’re excited about joining our team!
Apply Through Our Website: To make sure your application gets to us, please apply through our website. It’s the best way for us to track your application and ensure it reaches the right hands. We can’t wait to hear from you!
How to prepare for a job interview at Elizabeth Scarlett
✨Know the Company Inside Out
Before your interview, take some time to research Elizabeth Scarlett. Understand their mission, values, and the impact they aim to have on wildlife conservation. This will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
✨Showcase Your Organisational Skills
As a Fulfilment Operations Assistant, being organised is key. Prepare examples from your past experiences where you successfully managed multiple orders or resolved logistical issues. Highlight how your attention to detail has led to error-free work and improved processes.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Think of specific situations where you identified issues early and took ownership to resolve them. Be ready to discuss how you would handle common challenges in eCommerce operations, like shipping delays or inventory discrepancies.
✨Communicate Clearly and Confidently
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and confidently. During the interview, make sure to engage with your interviewers, ask questions, and demonstrate your ability to build rapport with both internal teams and external partners.