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- Tasks: Manage international freight operations and ensure timely product flow to our warehouses.
- Company: Join Elizabeth Scarlett, a purpose-driven brand focused on joy and wildlife conservation.
- Benefits: Competitive salary, hybrid work, generous holiday, and personal development budget.
- Why this job: Make a real impact in logistics while supporting wildlife conservation efforts.
- Qualifications: 4-6 years in logistics with strong analytical and negotiation skills.
- Other info: Dynamic team culture with opportunities for growth and creativity.
The predicted salary is between 40000 - 45000 £ per year.
Overview: Create Joy. Protect Wildlife. Build for Growth. At Elizabeth Scarlett, we believe work should feel meaningful. We exist to create joyful living while raising funds to protect the world’s most precious wildlife. By 2030, our goal is to contribute £2 million to conservation.
As our next Freight & Logistics Manager, you will own our international freight operations and ensure seamless product flow from manufacturing partners to our UK and US warehouses. You will be the operational expert managing our Asia-UK/US shipping lanes, owning freight forwarder relationships, and ensuring every container arrives on time, cleared through customs, and ready for our customers.
Salary: £40-45k + 10% discretionary bonus
Reporting to: Head of Operations
Hybrid: 2-3 days per week in office
Location: Potters Bar (24mins from Kings Cross)
Employment type: Full-Time
Why this role matters: This role is critical to maintaining supply chain efficiency as we scale profitably to £30M over the next 2 years. You will work closely with our Merchandising, Operations, and Finance teams to balance cost efficiency with delivery reliability - ensuring we never run out of stock while optimising every pound spent on freight.
This position is ideal for a detail-oriented logistics professional who thrives on solving complex shipping puzzles, loves negotiating with freight partners, and wants ownership over a critical supply chain function.
What you will be doing:
- Freight Forwarder Management & Performance: Own the relationship with freight forwarders across Asia-UK and Asia-US lanes, acting as primary point of contact for all operational matters. Negotiate freight rates including ocean, air, trucking, and service level agreements. Conduct quarterly business reviews with freight forwarders analysing performance against KPIs: on-time departure, transit time, documentation accuracy, and issue resolution speed. Manage day-to-day freight forwarder performance including escalation of delays, booking errors, or service failures. Evaluate and onboard backup freight forwarders for business continuity and competitive benchmarking.
- Shipment Planning & Execution: Coordinate container bookings based on purchase order schedules and inventory requirements. Plan shipping schedules accounting for production lead times, transit times, and customs clearance. Track vessel schedules and port conditions to proactively identify delays. Implement contingency plans for shipping disruptions. Provide suppliers with shipping forecasts to enable better factory planning and container booking. Maintain accurate shipment records in NetSuite.
- Customs Clearance & Compliance: Manage end-to-end customs clearance process for all UK and US imports working with customs brokers and freight forwarders, including reviewing all documentation. Ensure accurate HS code classification and compliance with import regulations. Handle and resolve customs holds, inspections, and documentation queries to ensure on-time delivery. Stay current on regulatory changes affecting imports.
- Inbound Coordination: Submit accurate ASNs to 3PL warehouses and coordinate warehouse receiving appointments with 3PL partners, ensuring dock availability and labour scheduling. Monitor container drayage from port to warehouse, tracking delays and coordinating with drayage carriers on delivery timing. Resolve receiving discrepancies and quality control holds.
- Cost Management & Reporting: Own freight budget, tracking actuals vs forecast and investigating significant variances. Reconcile freight invoices and manage accessorial charges. Analyse freight by lane, supplier, and product category spend to identify optimisation opportunities. Provide monthly freight cost reporting to Finance. Generate weekly shipment status reports for Merchandising and Operations teams highlighting delays, issues, or priority shipments.
Who we are looking for:
- Experience: 4-6 years of experience in international logistics, freight forwarding, or supply chain management. Proven experience managing Asia-UK and Asia-US shipping lanes including ocean freight, air freight, and multimodal transportation. Hands-on experience with customs clearance processes for UK and US imports including HS code classification and duty calculation.
- Must-have Skills: Strong understanding of incoterms, particularly FOB, CIF, and DDP as applied to international purchasing. Demonstrated ability to manage freight forwarder relationships including rate negotiations, performance management, and issue resolution. Strong analytical skills with experience managing freight budgets, calculating cost per unit, and variance analysis. Excellent organisational skills with ability to manage multiple shipments simultaneously across different lanes and modes. Proficiency in Excel for data analysis, cost modelling, and performance reporting. Exceptional attention to detail and problem-solving abilities - you catch errors before they become expensive problems. Clear communicator who can work effectively across time zones with suppliers, forwarders, and internal stakeholders.
- Nice-to-have Skills: Experience with ERP systems for shipment tracking and inventory management (NetSuite strongly preferred). Bachelor’s degree in Supply Chain Management, Logistics, or related field. Experience in the fashion, accessories, or consumer goods sector.
- Mindset: Detail-driven and commercially minded, with pride in high-quality execution. Proactive and accountable — spots issues early and takes ownership to fix them. Curious and motivated to learn, improve, and grow within eCommerce.
- Culture fit: Kind, collaborative, and reliable — someone teams trust. Action-oriented and comfortable moving at pace. Excited to work for a brand blending creativity, commerciality, and purpose.
What we offer:
- Salary and bonus: £40-45k Salary + 10% discretionary performance bonus.
- Flexibility and time: Hybrid working (minimum 2-3 days in-office).
- Holiday: 24 days holiday plus bank holidays.
- Personal development: Annual L&D budget (3% of salary). Annual summer retreat (e.g. 42 Acres in Somerset).
- Team perks: 60% team discount, 25% friends and family discount code.
Ready to join a purpose-driven brand and help us scale joy and conservation impact? Apply now and bring your talent to Elizabeth Scarlett.
Freight & Logistics Manager in Potters Bar employer: Elizabeth Scarlett
Contact Detail:
Elizabeth Scarlett Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Freight & Logistics Manager in Potters Bar
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and freight forwarding industry on LinkedIn. Join relevant groups, attend webinars, and don’t be shy about asking for informational interviews. You never know who might have a lead on your dream job!
✨Tip Number 2
Prepare for interviews by researching Elizabeth Scarlett’s values and mission. Be ready to discuss how your experience aligns with their goal of protecting wildlife while managing logistics. Show them you’re not just looking for a job, but a purpose-driven career!
✨Tip Number 3
Practice your negotiation skills! Since this role involves negotiating freight rates, brush up on your tactics. Role-play with a friend or use online resources to get comfortable discussing costs and performance metrics.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Elizabeth Scarlett team. Let’s make that connection happen!
We think you need these skills to ace Freight & Logistics Manager in Potters Bar
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Freight & Logistics Manager role. Highlight your experience with international logistics, freight forwarding, and any specific achievements that relate to managing shipping lanes. We want to see how your skills align with our mission!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about logistics and how you can contribute to our goal of protecting wildlife while ensuring seamless product flow. Keep it engaging and personal – we love a good story!
Showcase Your Analytical Skills: Since this role involves managing budgets and analysing freight costs, make sure to highlight your analytical skills in your application. Share examples of how you've optimised costs or improved processes in previous roles. Numbers speak volumes!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our purpose-driven team!
How to prepare for a job interview at Elizabeth Scarlett
✨Know Your Freight Inside Out
Make sure you brush up on your knowledge of international logistics, especially the Asia-UK and Asia-US shipping lanes. Be ready to discuss specific freight forwarding experiences and how you've managed relationships with freight partners in the past.
✨Showcase Your Analytical Skills
Prepare to demonstrate your analytical prowess by discussing how you've managed freight budgets and calculated costs per unit. Bring examples of how you've identified optimisation opportunities in previous roles, as this will show your ability to contribute to cost efficiency.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life scenarios, like handling customs holds or resolving shipping discrepancies. Think through your past experiences and be ready to explain how you tackled similar challenges effectively.
✨Communicate Clearly and Confidently
Since you'll be working across time zones with various stakeholders, practice clear communication. Prepare to articulate your thoughts on complex topics like incoterms and customs processes in a straightforward manner, showing that you can bridge gaps between teams.
