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- Tasks: Assist customers with enquiries and orders while providing top-notch service.
- Company: Join a well-established business in a supportive team environment.
- Benefits: Earn £12.71 per hour with flexible shifts and a friendly atmosphere.
- Other info: Great opportunity to develop skills and gain valuable work experience.
- Why this job: Perfect for those who love helping people and thrive in a fast-paced setting.
- Qualifications: Customer service experience and strong communication skills are a must.
The predicted salary is between 25000 - 25000 £ per year.
We are currently recruiting for a Temporary Customer Service Advisor to join a busy and fast-paced customer service team based in Alfreton. This is an excellent opportunity for somebody who enjoys speaking with people, delivering excellent customer service and working within a supportive team environment. The role is primarily telephone and administration based, supporting customers with enquiries, orders and account queries.
Key Responsibilities:
- Handling incoming customer enquiries via telephone and email
- Processing customer orders accurately and efficiently
- Investigating and resolving customer queries and complaints
- Updating and maintaining customer records on internal systems
- Liaising with internal departments regarding orders and deliveries
- Supporting the wider customer service team with administrative tasks
- Ensuring all customer interactions are handled professionally and efficiently
The Ideal Candidate:
- Previous customer service or administration experience
- Excellent communication and interpersonal skills
- Confident telephone manner
- Good attention to detail and accurate data entry skills
- Strong IT skills including Microsoft Office
- Ability to work in a fast-paced environment and manage workload effectively
- Experience working towards targets or service levels would be advantageous
If you are organised, customer-focused and looking for your next opportunity within a well-established business, we would love to hear from you.
Temporary Customer Service Advisor employer: Elizabeth Michael Associates
Contact Detail:
Elizabeth Michael Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Temporary Customer Service Advisor
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost your confidence and help you handle tricky questions like a pro.
✨Tip Number 3
Network, network, network! Reach out to current or former employees on LinkedIn. They can provide insider tips and might even refer you for the role, giving you a leg up in the application process.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the position.
We think you need these skills to ace Temporary Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and skills. We want to see how you've handled enquiries and resolved issues in the past, so don’t be shy about showcasing your achievements!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention your passion for delivering excellent customer service and how you thrive in fast-paced environments.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, just like we do with our customers. Avoid jargon and make it easy for us to see your strengths!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Elizabeth Michael Associates
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you would handle common scenarios, like dealing with a difficult customer or resolving a complaint. This shows that you understand the role and can think on your feet.
✨Show Off Your Communication Skills
Since this role involves a lot of telephone interaction, practice speaking clearly and confidently. You might even want to do a mock interview with a friend to get comfortable. Remember, it’s not just what you say, but how you say it!
✨Highlight Your Attention to Detail
Prepare examples from your past experience where your attention to detail made a difference. Whether it was catching an error in an order or ensuring accurate data entry, these stories will demonstrate your capability to handle the administrative side of the job.
✨Familiarise Yourself with the Company
Do a bit of research on the company and its values. Understanding their customer service philosophy can help you tailor your answers to align with their expectations. Plus, it shows that you’re genuinely interested in the position!