At a Glance
- Tasks: Handle customer enquiries and coordinate deliveries while providing top-notch administrative support.
- Company: Join a supportive team in Alfreton focused on excellent customer service.
- Benefits: Earn £12.71 per hour with Monday to Friday hours and ongoing temporary work.
- Other info: Perfect for those looking for immediate work with opportunities for growth.
- Why this job: Make a difference by helping customers and ensuring smooth operations every day.
- Qualifications: Strong customer service skills and a knack for problem-solving are essential.
The predicted salary is between 12.71 - 12.71 £ per hour.
Increase your chances of reaching the interview stage by reading the complete job description and applying promptly.
Temporary Customer Service Administrator
DE55 – Alfreton
£12.71 per hour
Monday to Friday, 9am–6pm
Temporary Ongoing
We are recruiting for a Temporary Customer Service Administrator to join our client's team in Alfreton.
This is a great opportunity for someone with strong customer service and administration skills who enjoys speaking to people, solving problems and ensuring customers receive an excellent level of service.
You'll be responsible for handling customer enquiries, coordinating deliveries and providing administrative support to help ensure the smooth running of daily operations.
Full attention to detail is essential, particularly when handling sensitive patient information.
Key Responsibilities
- Handling customer enquiries by telephone and email, providing accurate information and updates on deliveries.
- Scheduling deliveries of equipment and consumables to meet customer requirements.
- Liaising with nurses and internal teams to coordinate deliveries and resolve any issues.
- Monitoring stock levels and helping to prevent shortages.
- Taking ownership of customer concerns and ensuring issues are resolved promptly.
- Recording service issues, complaints and adverse events in line with company procedures.
- Handling patient information securely and confidentially.
- Completing general administrative duties, including email management, post distribution and maintaining accurate records.
- Working towards call handling and response time targets.
- Supporting training, new service implementations and continuous improvement initiatives.
Key Skills & Experience
- Previous customer service experience, ideally within a contact centre environment.
- Experience within healthcare or pharmacy would be beneficial but is not essential.
- Excellent communication skills and a confident telephone manner.
- Strong organisational skills and attention to detail.
- Comfortable using computer systems and maintaining accurate records.
- Ability to remain calm under pressure and adapt to changing priorities.
- A reliable, professional and customer-focused approach.
- Interested? xgikmsk
If you have strong customer service skills and are available for an immediate temporary opportunity, we'd love to hear from you. Apply today to find out more!
Please click on the apply button to read the full job description
Temporary Customer Service Administrator employer: Elizabeth Michael Associates
Join a dynamic and supportive team in Cambridgeshire, where your role as an Account Development Manager will be pivotal in driving customer success and business growth. Our company fosters a collaborative work culture that prioritises employee development, offering ample opportunities for career progression and skill enhancement. With a competitive salary and commission structure, along with a commitment to work-life balance, we provide a rewarding environment for those seeking meaningful employment.
Contact Details:
Elizabeth Michael Associates Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Temporary Customer Service Administrator
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Elizabeth Michael Associates.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Elizabeth Michael Associates. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Temporary Customer Service Administrator
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Elizabeth Michael Associates.
How to prepare for a job interview at Elizabeth Michael Associates
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Elizabeth Michael Associates's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Elizabeth Michael Associates offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
