At a Glance
- Tasks: Provide top-notch customer support and process sales orders efficiently.
- Company: Dynamic engineering firm in Nottingham with a focus on innovation.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Other info: Fast-paced role with potential for career advancement.
- Why this job: Join a vibrant team and make a real difference in customer satisfaction.
- Qualifications: Strong communication skills and attention to detail are essential.
The predicted salary is between 29000 - 32000 € per year.
To provide efficient and accurate quotation, order processing and customer support within an engineering sales environment, ensuring a high standard of service delivery from enquiry through to order fulfilment. The role is responsible for preparing timely and commercially sound quotations aligned with customer requirements and company pricing strategies, while maintaining strong communication with customers, internal teams and external sales representatives. The position plays a key part in converting enquiries into confirmed orders. A core focus is to maintain strong customer relationships by delivering clear communication, resolving queries promptly and providing reliable updates on order and quote status. In addition, the role contributes to continuous improvement of quoting and order processes, ensuring efficiency, accuracy and profitability targets are met.
Job Responsibilities
- Prepare accurate and detailed quotes for products and services based on customer requirements and specifications, and update the stock card accordingly.
- Work with other departments to gather information needed for complex or customised quotes.
- Respond to all sales inbox enquiries within one hour to confirm receipt and request any additional information needed to prepare the quote.
- Complete all quotes as quickly as possible while maintaining both customer and company standards.
- Ensure all quoted prices follow current customer-specific pricing, discount structures and profit margin targets.
- Convert quotations into sales orders accurately and promptly, ensuring smooth progression from order to delivery and always adding one additional day to the expected delivery date.
- Communicate directly with customers by phone or email when needed to confirm requirements or provide information such as lead times.
- Resolve customer issues where possible and elevate unresolved matters to the appropriate department.
- Support the external sales team with quote requests, status updates and clarifications.
- Communicate clearly with external sales to fully understand customer needs and ensure quotes meet agreed requirements.
- Maintain accurate records of all quote requests, specifications, revisions and approvals.
- Track and document follow ups and feedback on quotes and use this information to improve future quoting accuracy and processes.
- Take part in regular reviews of quoting procedures to identify improvements in accuracy and efficiency.
Skills Required
- Strong written and verbal communication skills.
- Excellent organisation and time management.
- High attention to detail and accuracy.
- Proficient in Microsoft Office (especially Excel).
- Good customer service skills.
- Ability to work under pressure and prioritise tasks.
- Problem-solving skills.
- Team player with a proactive approach.
Sales Support Coordinator employer: Elizabeth Michael Associates
As a Sales Support Coordinator at our Nottingham location, you will thrive in a dynamic work culture that prioritises collaboration and continuous improvement. We offer competitive salaries, comprehensive training, and ample opportunities for professional growth, ensuring that you can develop your skills while contributing to our commitment to exceptional customer service. Join us to be part of a supportive team that values your contributions and fosters a rewarding career in the engineering sales environment.
Contact Detail:
Elizabeth Michael Associates Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support Coordinator
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering sales world. A friendly chat can lead to opportunities that aren’t even advertised yet. Don’t be shy; we all love a good natter!
✨Tip Number 2
Prepare for those interviews by practising common questions related to sales support. Think about how you’d handle customer queries or process orders efficiently. We want you to shine and show them you’re the perfect fit!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can keep you fresh in their minds. Mention something specific from your chat to show you were engaged. We know it works wonders!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’ve got loads of resources to help you ace the process. Let’s get you that Sales Support Coordinator role!
We think you need these skills to ace Sales Support Coordinator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Sales Support Coordinator role. Highlight your experience in sales support, quoting, and customer service to show us you’re the perfect fit!
Show Off Your Communication Skills:Since strong communication is key in this role, use clear and concise language in your application. We want to see how well you can convey information, so don’t hold back on showcasing your writing skills!
Be Detail-Oriented:Pay attention to the details in your application. Double-check for any typos or errors, as accuracy is crucial in our line of work. A polished application reflects your commitment to quality!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Elizabeth Michael Associates
✨Know Your Stuff
Before the interview, make sure you understand the role of a Sales Support Coordinator inside out. Familiarise yourself with the key responsibilities like preparing quotes and processing orders. Brush up on your knowledge of the engineering sales environment, as this will show that you're genuinely interested in the position.
✨Practice Your Communication Skills
Since strong communication is crucial for this role, practice articulating your thoughts clearly. You might be asked to explain how you would handle customer queries or communicate with internal teams. Role-play common scenarios with a friend to build your confidence and ensure you can convey information effectively.
✨Showcase Your Organisation Skills
Be ready to discuss how you manage your time and stay organised, especially when handling multiple quotes and customer requests. Prepare examples from your past experiences where you successfully prioritised tasks under pressure. This will demonstrate your ability to thrive in a fast-paced environment.
✨Bring Your Problem-Solving A-Game
Think of specific instances where you've resolved customer issues or improved processes. Be prepared to share these examples during the interview, as they highlight your proactive approach and problem-solving skills, which are essential for maintaining strong customer relationships.
