At a Glance
- Tasks: Process customer orders, manage enquiries, and resolve issues in a fast-paced environment.
- Company: Established and growing business with a supportive team culture.
- Benefits: Competitive salary, early finish Fridays, 23 days leave, and ongoing training.
- Other info: Immediate interviews available for the right candidate.
- Why this job: Make a real impact while delivering exceptional customer service and solving problems.
- Qualifications: Experience in sales administration or customer service, strong communication skills, and attention to detail.
The predicted salary is between 27000 - 28000 £ per year.
Location: Long Eaton, Nottinghamshire
Salary: £27,000 - £28,000 DOE
Hours: Monday to Thursday, 8:00am - 5:00pm | Friday, 8:00am - 2:00pm
Full-Time | Immediate Interviews Available
We are recruiting on behalf of an established and growing business for an experienced Sales Administrator to join a busy and supportive team. This is an excellent opportunity for someone who thrives in a fast‑paced environment and enjoys delivering exceptional customer service while managing a varied workload. The role will suit a highly organised individual who can confidently juggle multiple priorities, communicate effectively with a range of stakeholders and take ownership of customer orders from start to finish.
Working as part of a close‑knit team and reporting to the Operations Manager, you will play a key role in ensuring customer orders are processed efficiently, enquiries are handled professionally and any issues are resolved promptly to maintain outstanding levels of customer satisfaction.
The Role
- Process customer sales orders accurately and efficiently.
- Manage customer enquiries via telephone, email and other communication channels.
- Handle customer complaints, investigate issues and provide prompt and effective resolutions.
- Liaise with third‑party service providers to coordinate repairs, service visits and product inspections.
- Communicate with overseas manufacturing partners regarding orders, product issues and delivery updates.
- Monitor order progress and keep customers informed throughout the process.
- Produce reports and maintain accurate departmental records.
- Support continuous improvement initiatives to enhance service levels and operational efficiency.
- Work collaboratively with colleagues across sales, operations, logistics and customer service teams.
- Ensure company processes and service standards are consistently maintained.
About You
- Has previous experience within Sales Administration, Customer Service, Order Processing or a similar role.
- Is comfortable working in a busy, fast‑paced environment.
- Has excellent verbal and written communication skills.
- Is highly organised with strong attention to detail.
- Has excellent problem‑solving abilities and can manage customer issues professionally.
- Can build positive working relationships with customers, suppliers and colleagues.
- Is confident using Microsoft Office, particularly Excel and Outlook.
- Has experience using CRM or ERP systems (desirable but not essential).
- Is proactive, positive and enjoys working as part of a team.
What's on Offer
- £27,000 - £28,000 salary, depending on experience.
- Monday to Thursday, 8:00am - 5:00pm, with an early finish at 2:00pm every Friday.
- 23 days annual leave plus bank holidays.
- Holiday entitlement that increases with length of service.
- Company sick pay scheme.
- Free onsite parking.
- Ongoing training and development opportunities.
- A varied and rewarding role with opportunities to take ownership and make a real impact.
- A supportive team environment within a growing and successful business.
If you thrive in a busy environment, enjoy solving problems and are passionate about delivering excellent customer service, we'd love to hear from you. Immediate interviews available for the right candidate.
Sales and Aftersales Associate employer: Elizabeth Michael Associates
Join a dynamic and supportive team in Long Eaton, Nottinghamshire, where your role as a Sales and Aftersales Associate will be pivotal in delivering exceptional customer service. With a competitive salary, generous annual leave that increases with service, and ongoing training opportunities, this established business fosters a collaborative work culture that values employee growth and satisfaction. Enjoy the benefits of an early finish on Fridays and a company sick pay scheme, all while making a meaningful impact in a fast-paced environment.
Contact Details:
Elizabeth Michael Associates Recruitment Team
