At a Glance
- Tasks: Manage customer orders and ensure a top-notch experience from enquiry to fulfilment.
- Company: Dynamic company in Birmingham focused on customer satisfaction and sales growth.
- Benefits: Competitive salary, supportive team environment, and opportunities for career advancement.
- Other info: Monday to Friday role with a focus on teamwork and adaptability.
- Why this job: Join a vibrant team and make a real difference in customer relationships.
- Qualifications: Strong communication skills, attention to detail, and a knack for problem-solving.
The predicted salary is between 30000 - 32000 £ per year.
Monday – Friday 9:00am – 5:00pm
Salary - £30,000 - £32,000
Job Purpose
To deliver a seamless and high quality customer experience by managing the end to end order process, from initial enquiry through to fulfilment. The role is responsible for handling inbound customer communications, processing and tracking orders and building strong relationships with assigned customers to ensure satisfaction and repeat business. It also supports sales growth by following up on quotations and converting them into confirmed orders, while coordinating logistics and providing assistance during customer open days.
Job Responsibilities
- Placing online orders from customers
- Processing orders on the system that come in via email or by phone
- Managing warm inbound inbox enquiries
- Assigning customers and dealing with the same customers to provide high level of customer satisfaction
- Responding to customer emails and phone calls
- Open day support for customers
- Logistics and order processing
- Chasing quotations and converting into orders
Skills Required
- Strong communication via email and phone
- Good organisation and time management
- High attention to detail
- Customer service and relationship building skills
- IT literacy – Microsoft office
- Problem solving ability
- Teamwork and adaptability
Sales Administrator employer: Elizabeth Michael Associates
As a Service Administrator in Sheffield, you will join a dynamic team dedicated to delivering exceptional customer service and operational support. Our company fosters a collaborative work culture that values employee growth, offering opportunities for professional development and skill enhancement. With competitive salaries and a supportive environment, we ensure that our employees feel valued and empowered to contribute to the success of our aftersales function.
Contact Details:
Elizabeth Michael Associates Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Sales Administrator
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer interaction, make sure you can confidently discuss your experience in handling customer queries and building relationships.
✨Tip Number 3
Be proactive! Follow up on your applications and express your enthusiasm for the role. A quick email or call can set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Sales Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service and order processing. We want to see how you've built relationships with customers and managed enquiries, so don’t hold back on those examples!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Sales Administrator role. Share your passion for delivering high-quality customer experiences and how you can contribute to our team.
Show Off Your Communication Skills:Since strong communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors – we love attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Elizabeth Michael Associates
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss how you would handle different customer scenarios, especially those involving order processing and relationship building. Think of examples from your past experiences that showcase your ability to deliver a high-quality customer experience.
✨Show Off Your Organisational Skills
Since the role requires strong organisation and time management, prepare to talk about how you prioritise tasks and manage your time effectively. You could even bring a simple example of a system or method you use to stay organised, which will demonstrate your proactive approach.
✨Demonstrate Your IT Literacy
Familiarise yourself with Microsoft Office tools, as they are essential for this role. Be prepared to discuss how you've used these tools in previous jobs, particularly in processing orders or managing customer communications. If you have any specific software experience related to order management, make sure to highlight that too!
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Think of situations where you had to resolve issues quickly, especially in a sales or customer service context. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it clear how you turned challenges into successful outcomes.
