At a Glance
- Tasks: Process customer orders, manage enquiries, and resolve issues in a fast-paced environment.
- Company: Established and growing business with a supportive team culture.
- Benefits: Competitive salary, 23 days annual leave, ongoing training, and free onsite parking.
- Other info: Immediate interviews available for the right candidate.
- Why this job: Make a real impact while delivering exceptional customer service and solving problems.
- Qualifications: Experience in sales administration or customer service, strong communication skills, and attention to detail.
The predicted salary is between 27000 - 28000 £ per year.
Sales Administrator Location: Long Eaton, Nottinghamshire
Salary: £27,000 - £28,000 DOE
Hours: Monday to Thursday, 8:00am - 5:00pm | Friday, 8:00am - 2:00pm
Full-Time | Immediate Interviews Available
We are recruiting on behalf of an established and growing business for an experienced Sales Administrator to join a busy and supportive team. This is an excellent opportunity for someone who thrives in a fast‑paced environment and enjoys delivering exceptional customer service while managing a varied workload. The role will suit a highly organised individual who can confidently juggle multiple priorities, communicate effectively with a range of stakeholders and take ownership of customer orders from start to finish.
Working as part of a close‑knit team and reporting to the Operations Manager, you will play a key role in ensuring customer orders are processed efficiently, enquiries are handled professionally and any issues are resolved promptly to maintain outstanding levels of customer satisfaction.
The Role
- Process customer sales orders accurately and efficiently.
- Manage customer enquiries via telephone, email and other communication channels.
- Handle customer complaints, investigate issues and provide prompt and effective resolutions.
- Liaise with third‑party service providers to coordinate repairs, service visits and product inspections.
- Communicate with overseas manufacturing partners regarding orders, product issues and delivery updates.
- Monitor order progress and keep customers informed throughout the process.
- Produce reports and maintain accurate departmental records.
- Support continuous improvement initiatives to enhance service levels and operational efficiency.
- Work collaboratively with colleagues across sales, operations, logistics and customer service teams.
- Ensure company processes and service standards are consistently maintained.
About You
We're looking for someone who:
- Has previous experience within Sales Administration, Customer Service, Order Processing or a similar role.
- Is comfortable working in a busy, fast‑paced environment.
- Has excellent verbal and written communication skills.
- Is highly organised with strong attention to detail.
- Has excellent problem‑solving abilities and can manage customer issues professionally.
- Can build positive working relationships with customers, suppliers and colleagues.
- Is confident using Microsoft Office, particularly Excel and Outlook.
- Has experience using CRM or ERP systems (desirable but not essential).
- Is proactive, positive and enjoys working as part of a team.
What's on Offer
- £27,000 - £28,000 salary, depending on experience.
- Monday to Thursday, 8:00am - 5:00pm, with an early finish at 2:00pm every Friday.
- 23 days annual leave plus bank holidays.
- Holiday entitlement that increases with length of service.
- Company sick pay scheme.
- Free onsite parking.
- Ongoing training and development opportunities.
- A varied and rewarding role with opportunities to take ownership and make a real impact.
- A supportive team environment within a growing and successful business.
If you thrive in a busy environment, enjoy solving problems and are passionate about delivering excellent customer service, we'd love to hear from you. Immediate interviews available for the right candidate.
Sales and Aftersales Associate in Long Eaton employer: Elizabeth Michael Associates
Join a dynamic and supportive team in Long Eaton, Nottinghamshire, where your role as a Sales and Aftersales Associate will be pivotal in delivering exceptional customer service. With a competitive salary, generous holiday entitlement that increases with service, and ongoing training opportunities, this established business fosters a collaborative work culture that values employee growth and satisfaction. Enjoy the benefits of an early finish on Fridays and a company sick pay scheme, all while making a meaningful impact in a fast-paced environment.
Contact Details:
Elizabeth Michael Associates Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Sales and Aftersales Associate in Long Eaton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Elizabeth Michael Associates. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Elizabeth Michael Associates before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sales and Aftersales Associate in Long Eaton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Elizabeth Michael Associates:Your cover letter is your chance to shine! Tell us why you want to work at Elizabeth Michael Associates specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Elizabeth Michael Associates!
How to prepare for a job interview at Elizabeth Michael Associates
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
