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For Companies At a Glance
- Tasks: Manage IT systems, troubleshoot issues, and improve business operations daily.
- Company: Dynamic organisation in Leicester focused on innovation and efficiency.
- Benefits: Competitive salary, Monday to Friday hours, and opportunities for professional growth.
- Why this job: Be the tech hero who keeps everything running smoothly and drives digital transformation.
- Qualifications: Experience in IT management and a knack for problem-solving.
- Other info: Join a supportive team and make a real impact on the company's success.
The predicted salary is between 48000 - 84000 £ per year.
Leicester £60,000 - £70,000 Monday – Friday 9:00am – 5:30pm
Looking for someone to start as soon as possible.
PURPOSE OF THE ROLE
This is a unique stand-alone role that combines IT, system management and improving how the business runs day to day. You will handle and assign all IT tickets raised across the company, while also being hands-on with daily tasks making sure Wi-Fi is working, fixing printer issues, resetting passwords, solving technical problems and keeping everything running smoothly. You will sit within the Sales and Marketing team, helping to improve the website, support system integrations and provide technical expertise with digital and marketing tools.
KEY DUTIES
- Keep all IT systems running smoothly (hardware, software, networks, Wi-Fi, printing, email)
- Support staff with training and day-to-day tech help
- Maintain documentation, inventory, security and data protection standards.
- Manage IT suppliers and service agreements
- Troubleshoot issues in person, by phone or online
- Lead IT projects from planning to delivery
- Introduce new technologies to improve efficiency
- Maintain disaster recovery plans and system documentation
- Improve online portals, task systems, CCTV and user journeys
- Review and upgrade outdated systems
- Manage website and system integrations
- Provide tech support for events and open days
- Oversee clock-in systems, IT tickets and network performance
- Set up new starters and manage leavers
- Conduct regular system and equipment audits
- Follow structured IT procedures and improve processes to save staff time
KEY SKILLS
- Optimise and standardise CCTV audits, maintenance across sites
- Implement a new maintenance system fully integrated
- Develop a staff SharePoint intranet to centralise policies, procedures, and training resources
- Create comprehensive IT troubleshooting and continuity guides for senior management
- Audit, develop, and implement IT/digital policies
- Improve online booking and student/guarantor portal processes, ensuring a seamless customer journey
IT & Digital Operations Manager in Leicester employer: Elizabeth Michael Associates
Contact Detail:
Elizabeth Michael Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT & Digital Operations Manager in Leicester
✨Tip Number 1
Network like a pro! Attend industry events, meetups, or even online webinars related to IT and digital operations. You never know who might be looking for someone just like you, so get chatting and make those connections!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects, troubleshooting successes, and any system improvements you've implemented. This is your chance to shine and demonstrate how you can add value to potential employers.
✨Tip Number 3
Prepare for interviews by brushing up on common IT scenarios and problem-solving questions. Think about how you would handle specific tech issues or improve processes, as this will show you're ready to hit the ground running in the role.
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who are genuinely interested in joining us. Tailor your application to highlight your experience with system management and improving operational efficiency – it’ll make you stand out!
We think you need these skills to ace IT & Digital Operations Manager in Leicester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT & Digital Operations Manager role. Highlight your experience with system management, troubleshooting, and any relevant projects you've led. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this unique role. Share specific examples of how you've improved processes or handled IT challenges in the past. We love a good story!
Showcase Your Technical Skills: Don’t forget to showcase your technical skills in your application. Mention any tools or technologies you’re familiar with that relate to the job description. We’re keen on seeing your expertise in action!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Elizabeth Michael Associates
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to IT systems, hardware, and software. Be prepared to discuss specific tools and technologies you've used in the past, especially those relevant to system management and troubleshooting.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in previous roles. Think about times when you resolved Wi-Fi problems, fixed printers, or managed IT tickets efficiently. This will demonstrate your hands-on experience and ability to keep things running smoothly.
✨Understand the Business Context
Familiarise yourself with the company's operations and how IT supports their goals. Be ready to discuss how you can improve processes and enhance efficiency within the Sales and Marketing team, particularly regarding website and system integrations.
✨Prepare Questions for Them
Have a few thoughtful questions ready to ask at the end of the interview. This could be about their current IT challenges, future projects, or how they envision the role evolving. It shows your genuine interest and helps you assess if the company is the right fit for you.