Customer Service Administrator

CUSTOMER SERVICE ADMINISTRATOR TEMPORARY TO PERMANENT MONDAY – FRIDAY - WORKING HOURS BETWEEN 8AM - 6PM 1 SATURDAY PER MONTH £12.71 PER HOUR S18 -DRONFIELD - MUST BE ABLE TO DRIVE LOOKING FOR SOMEONE TO START ASAP We are currently supporting our client who is seeking a Temporary to Permanent Customer Service Administrator to join their existing team. As a Customer Service Administrator, you will play a crucial role in ensuring the efficient handling and resolving of incoming calls. Duties include but not limited to: * Handling incoming calls for diverse clients. Efficiently manage and respond to inbound calls from a broad spectrum of clients * Ensuring a professional and tailored approach for each interaction. * Recording detailed and accurate messages to capture caller information, ensuring all necessary details are logged for effective follow-up. This includes contact, purpose of the call, and any other relevant specifics for call-back details or further actions. * Scheduling and Booking Appointments * Coordinate and manage appointment bookings on behalf of clients, ensuring availability is checked, confirmed, and accurately documented in calendars or scheduling systems. * Perform precise and timely data entry, recording essential information from calls, appointments, and client communications into relevant systems or databases * Provide a wide range of administrative duties including document management, filing, updating records, and assisting with any additional tasks required to support smooth office operations. * Managing Live Chat Interactions by engaging with customers and clients through live chat platforms, providing prompt and informative responses, addressing queries, and escalating issues when necessary, while maintaining a friendly and professional tone. Experience: * Good interpersonal and communication skills * Excellent telephone manner * Excellent customer service skills * Ability to deliver tasks to tight deadlines * Ability to complete admin tasks accurately and follow instructions * Confidence and ability to establish effective working relationships both internally and externally * Ability to work on own initiative * Ability to multi-task in a fast-paced high-volume environment * Ability to work in a pressurised environment * Touch Typing Skills - preferred not essential If you are a motivated individual with a passion for customer service and meet the qualifications outlined above, we invite you to apply for this exciting opportunity as a Temporary Customer Service Administrator! EMA25 #J-18808-Ljbffr