Temporary Customer Service Administrator in Alfreton

Temporary Customer Service Administrator DE55 – Alfreton £12.21 per hour Monday to Friday, 9am–6pm Temporary Ongoing We are recruiting for a Temporary Customer Service Administrator to join our client's team in Alfreton. This is a great opportunity for someone with strong customer service and administration skills who enjoys speaking to people, solving problems and ensuring customers receive an excellent level of service. You'll be responsible for handling customer enquiries, coordinating deliveries and providing administrative support to help ensure the smooth running of daily operations. Full attention to detail is essential, particularly when handling sensitive patient information. Key Responsibilities: Handling customer enquiries by telephone and email, providing accurate information and updates on deliveries. Scheduling deliveries of equipment and consumables to meet customer requirements. Liaising with nurses and internal teams to coordinate deliveries and resolve any issues. Monitoring stock levels and helping to prevent shortages. Taking ownership of customer concerns and ensuring issues are resolved promptly. Recording service issues, complaints and adverse events in line with company procedures. Handling patient information securely and confidentially. Completing general administrative duties, including email management, post distribution and maintaining accurate records. Working towards call handling and response time targets. Supporting training, new service implementations and continuous improvement initiatives. Key Skills & Experience: Previous customer service experience, ideally within a contact centre environment. Experience within healthcare or pharmacy would be beneficial but is not essential. Excellent communication skills and a confident telephone manner. Strong organisational skills and attention to detail. Comfortable using computer systems and maintaining accurate records. Ability to remain calm under pressure and adapt to changing priorities. A reliable, professional and customer-focused approach. Interested?