At a Glance
- Tasks: Provide top-notch customer support and process sales orders efficiently.
- Company: Dynamic engineering firm in Nottingham with a focus on innovation.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Other info: Fast-paced role with potential for career advancement.
- Why this job: Join a vibrant team and make a real difference in customer satisfaction.
- Qualifications: Strong communication skills and attention to detail are essential.
The predicted salary is between 31500 - 31500 € per year.
NG8, Nottingham
8:00am – 5:00pm Monday – Friday
£29,000 - £32,000
Looking for someone to start asap
Job Purpose
To provide efficient and accurate quotation, order processing and customer support within an engineering sales environment, ensuring a high standard of service delivery from enquiry through to order fulfilment. The role is responsible for preparing timely and commercially sound quotations aligned with customer requirements and company pricing strategies, while maintaining strong communication with customers, internal teams and external sales representatives. The position plays a key part in converting enquiries into confirmed orders. A core focus is to maintain strong customer relationships by delivering clear communication, resolving queries promptly and providing reliable updates on order and quote status. In addition, the role contributes to continuous improvement of quoting and order processes, ensuring efficiency, accuracy and profitability targets are met.
Job Responsibilities
- Prepare accurate and detailed quotes for products and services based on customer requirements and specifications, and update the stock card accordingly
- Work with other departments to gather information needed for complex or customised quotes
- Respond to all sales inbox enquiries within one hour to confirm receipt and request any additional information needed to prepare the quote
- Complete all quotes as quickly as possible while maintaining both customer and company standards
- Ensure all quoted prices follow current customer-specific pricing, discount structures and profit margin targets
- Convert quotations into sales orders accurately and promptly, ensuring smooth progression from order to delivery and always adding one additional day to the expected delivery date
- Communicate directly with customers by phone or email when needed to confirm requirements or provide information such as lead times
- Resolve customer issues where possible and escalate unresolved matters to the appropriate department
- Support the external sales team with quote requests, status updates and clarifications
- Communicate clearly with external sales to fully understand customer needs and ensure quotes meet agreed requirements
- Maintain accurate records of all quote requests, specifications, revisions and approvals
- Track and document follow ups and feedback on quotes and use this information to improve future quoting accuracy and processes
- Take part in regular reviews of quoting procedures to identify improvements in accuracy and efficiency
Skills Required
- Strong written and verbal communication skills
- Excellent organisation and time management
- High attention to detail and accuracy
- Proficient in Microsoft Office (especially Excel)
- Good customer service skills
- Ability to work under pressure and prioritise tasks
- Problem-solving skills
- Team player with a proactive approach
Sales Support Coordinator employer: Elizabeth Michael Associates LTD
As a Sales Support Coordinator at our Nottingham location, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. We offer competitive salaries, a collaborative culture, and opportunities for continuous improvement, ensuring that you can make a meaningful impact while building strong customer relationships. Join us to be part of a team that values your contributions and fosters a sense of belonging.
Contact Detail:
Elizabeth Michael Associates LTD Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with someone about the role, be ready to explain why you're the perfect fit. Highlight your skills in customer service and communication, and don’t forget to mention your attention to detail!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate how your skills align with their needs.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it helps us keep track of your application and ensures you’re considered for the Sales Support Coordinator role as soon as possible.
We think you need these skills to ace Sales Support Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Sales Support Coordinator role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific examples of how you've successfully handled quotes or customer queries in the past. We love a good story!
Show Off Your Communication Skills:Since strong communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos. We appreciate attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Elizabeth Michael Associates LTD
✨Know Your Stuff
Make sure you understand the role of a Sales Support Coordinator inside out. Familiarise yourself with the key responsibilities like preparing quotes and processing orders. Brush up on your knowledge of customer service best practices, as well as any relevant engineering sales concepts.
✨Practice Your Communication Skills
Since strong communication is crucial for this role, practice articulating your thoughts clearly. You might be asked to explain how you would handle customer queries or communicate with internal teams. Role-play common scenarios to boost your confidence.
✨Show Off Your Organisation Skills
Be ready to discuss how you manage your time and stay organised, especially when juggling multiple tasks. Prepare examples of how you've successfully prioritised work in the past, particularly in high-pressure situations.
✨Bring Your Problem-Solving A-Game
Think of specific instances where you've resolved customer issues or improved processes. Be prepared to share these examples during the interview, as they’ll demonstrate your proactive approach and ability to think on your feet.
