At a Glance
- Tasks: Be the go-to person for customers, managing enquiries and supporting sales from start to finish.
- Company: Join a growing business dedicated to excellent customer service and high-quality solutions.
- Benefits: Enjoy a competitive salary, hybrid work, and a company laptop and mobile phone.
- Other info: Dynamic office environment with opportunities for career growth and development.
- Why this job: Make a real impact by providing exceptional customer service and supporting sales processes.
- Qualifications: Strong customer service skills and a knack for building rapport with clients.
About the Company
Our client is a well-established and growing business committed to delivering excellent customer service and high-quality solutions to its customers.
Due to continued growth, they are looking for a proactive and organised Sales & Customer Service Coordinator to join their team.
The Role
As a Sales & Customer Service Coordinator, you'll be the first point of contact for customers, managing enquiries and supporting the sales process from initial enquiry through to booking.
This varied role combines sales, customer service, administration, and scheduling to ensure a smooth and professional customer experience.
You'll prepare quotations, process payments, coordinate bookings and diaries, update the CRM system, maintain accurate records, and work closely with the operations team to ensure services are delivered efficiently.
You'll also support the day-to-day running of the office through general administrative duties while identifying opportunities to upsell additional services.
Following successful training, you'll work a hybrid pattern of 3 days in the office and 2 days from home, with a company laptop and mobile phone provided.
The role also includes participation in a 1 in 4 on-call rota, with additional pay.
Key Responsibilities
- Respond to inbound customer enquiries via telephone and email.
- Build rapport with customers and convert enquiries into confirmed bookings.
- Prepare accurate quotations based on customer requirements and company pricing structures.
- Follow up quotations and sales leads to maximise conversion rates.
- Process customer payments and support invoicing where required.
- Schedule appointments and manage operational diaries.
- Coordinate closely with the operations team to ensure smooth service delivery.
- Maintain accurate customer records using the company's CRM system.
- Provide exceptional customer service before, during, and after each booking.
- Identify opportunities to upsell additional products or services.
- Support general office administration and ensure documentation is completed accurately.
Essential Skills & Experience
- Strong customer service and sales skills with the ability to build rapport and convert enquiries.
- Excellent communication skills, both written and verbal.
- Confident using computers, email, spreadsheets, and CRM or booking systems.
- Strong organisational and administrative abilities.
- High attention to detail when preparing quotations and maintaining records.
- Ability to prioritise workload and remain calm under pressure.
- Basic numeracy skills for quotations, invoicing, and payment processing.
- Professional, reliable, and a team player with a positive attitude.
Desirable
- Previous experience in a customer-facing, sales support, office administration, or coordination role.
- Experience working with CRM or scheduling systems.
- Sales or account management experience
Sales & Customer Service Coordinator employer: Elizabeth Michael Associates LTD
Elizabeth Michael Associates LTD is an excellent employer, offering a dynamic work environment where IT Support Technicians can thrive. With a focus on employee growth and development, the company provides opportunities for continuous learning and advancement while fostering a collaborative culture across its multi-site operations in the East Midlands. Enjoy competitive salaries, immediate interview opportunities, and the chance to make a meaningful impact in a supportive team setting.
Contact Details:
Elizabeth Michael Associates LTD Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Sales & Customer Service Coordinator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Elizabeth Michael Associates LTD. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Elizabeth Michael Associates LTD before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sales & Customer Service Coordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Elizabeth Michael Associates LTD:Your cover letter is your chance to shine! Tell us why you want to work at Elizabeth Michael Associates LTD specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Elizabeth Michael Associates LTD!
How to prepare for a job interview at Elizabeth Michael Associates LTD
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
