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- Tasks: Manage customer orders and ensure a top-notch experience from enquiry to fulfilment.
- Company: Join a dynamic team in Birmingham focused on customer satisfaction.
- Benefits: Competitive salary, supportive work environment, and opportunities for growth.
- Other info: Enjoy a collaborative atmosphere with a focus on teamwork and adaptability.
- Why this job: Be the key player in enhancing customer relationships and driving sales success.
- Qualifications: Strong communication skills and a knack for organisation and problem-solving.
The predicted salary is between 30000 - 32000 £ per year.
Sales Administrator B7, Birmingham
Monday Friday 9:00am 5:00pm
Salary - £30,000 - £32,000
Job Purpose
To deliver a seamless and high quality customer experience by managing the end to end order process, from initial enquiry through to fulfilment. The role is responsible for handling inbound customer communications, processing and tracking orders and building strong relationships with assigned customers to ensure satisfaction and repeat business. It also supports sales growth by following up on quotations and converting them into confirmed orders, while coordinating logistics and providing assistance during customer open days.
Job Responsibilities
- Placing online orders from customers
- Processing orders on the system that come in via email or by phone
- Managing warm inbound inbox enquiries
- Assigning customers and dealing with the same customers to provide high level of customer satisfaction
- Responding to customer emails and phone calls
- Open day support for customers
- Logistics and order processing
- Chasing quotations and converting into orders
Skills Required
- Strong communication via email and phone
- Good organisation and time management
- High attention to detail
- Customer service and relationship building skills
- IT literacy Microsoft office
- Problem solving ability
- Teamwork and adaptability
Sales Administrator in London employer: Elizabeth Michael Associates LTD
Contact Detail:
Elizabeth Michael Associates LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Administrator in London
✨Tip Number 1
Get to know the company! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role involves a lot of customer interaction, make sure you can confidently discuss your experience and how it relates to providing top-notch customer service.
✨Tip Number 3
Be proactive during the interview! Ask insightful questions about the sales process and how you can contribute to improving customer satisfaction. This shows you're ready to jump in and make an impact.
✨Tip Number 4
Follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can set you apart from other candidates. Plus, it keeps you fresh in their minds!
We think you need these skills to ace Sales Administrator in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience and skills that match the Sales Administrator role. We want to see how your background aligns with our needs, so don’t be shy about showcasing your customer service and order processing expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how you can contribute to our team. We love seeing personality, so let your enthusiasm for the position come through.
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Whether it’s through clear writing in your CV or cover letter, or even in how you format your documents, we want to see that you can communicate effectively.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications better and ensures you get all the updates about your application status. Plus, it’s super easy!
How to prepare for a job interview at Elizabeth Michael Associates LTD
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss how you would handle different customer scenarios, especially those involving order processing and relationship building. This will show that you understand the importance of a seamless customer experience.
✨Demonstrate Your Organisational Skills
Prepare examples that highlight your organisational abilities. Think about times when you successfully managed multiple tasks or orders simultaneously. This will help illustrate your time management skills and attention to detail, which are crucial for a Sales Administrator role.
✨Familiarise Yourself with the Company
Do some research on the company’s products and services. Understanding their offerings will allow you to tailor your responses and demonstrate your genuine interest in the role. Plus, it’ll help you ask insightful questions during the interview.
✨Practice Your Communication Skills
Since strong communication is key for this position, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend, focusing on how you would respond to customer inquiries and manage relationships.