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- Tasks: Support refurbishment programmes with contract administration and call handling.
- Company: Dynamic social housing provider in Doncaster.
- Benefits: Competitive salary, supportive team environment, and career development opportunities.
- Why this job: Make a difference in the community while gaining valuable administrative experience.
- Qualifications: Experience in social housing repairs and strong communication skills.
- Other info: Fast-paced role with opportunities for growth and learning.
The predicted salary is between 24000 - 36000 £ per year.
Looking for someone to start asap. This role would be suitable for someone with a background in social housing repairs or planned works background. Also, someone who has previously worked within a council, housing provider or contractor.
The role involves supporting the delivery of refurbishment programmes by providing contract administration and call handling support. This includes acting as a central point of contact, responding to enquiries and ensuring clear and professional communication with clients, tenants, and subcontractors.
You will be responsible for maintaining accurate and up-to-date records across both the client’s system and our in-house platform. This includes regularly updating job statuses, tracking progress and ensuring all information is recorded correctly to support reporting and operational efficiency.
In addition, you will support the coordination of administrative activities across the service. This will involve scheduling and confirming appointments with tenants and subcontractors, managing diaries and ensuring all parties are informed and prepared.
Key Responsibilities- Provide administrative support to operational teams delivering planned works programmes
- Manage and update job records, work orders and scheduling systems
- Liaise with residents to arrange appointments and ensure access to properties
- Handle inbound calls and queries, resolving issues in a professional and timely manner
- Support supervisors, contract managers and resident liaison officers
- Maintain accurate documentation for compliance and audit purposes
- Monitor progress of works (e.g. kitchens, bathrooms, externals, damp & mould)
- Assist with reporting, KPIs and performance tracking
- Ensure excellent customer service aligned with social housing standards
- Previous experience in social housing repairs or planned maintenance
- Strong understanding of housing works such as kitchens & bathrooms / external works (roofing, windows, doors, etc.) / damp & mould remediation
- Experience working for one of the following - local authority / council / housing association / registered provider / social housing contractor
- Experience using scheduling or job management systems (e.g. repairs systems)
- Strong administrative and organisational skills
- Excellent communication skills
Administrator in London employer: Elizabeth Michael Associates LTD
Contact Detail:
Elizabeth Michael Associates LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator in London
✨Tip Number 1
Network like a pro! Reach out to your contacts in the social housing sector, whether it's through LinkedIn or local meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that perfect Administrator role.
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of housing repairs and planned works. We recommend having specific examples ready to showcase your experience with scheduling systems and customer service. This will show you're not just a good fit, but the best fit!
✨Tip Number 3
Don’t forget to follow up after your interviews! A quick thank-you email can go a long way in keeping you top of mind. We suggest mentioning something specific from your conversation to make it personal and memorable.
✨Tip Number 4
Apply directly through our website! It’s the easiest way to ensure your application gets seen by the right people. Plus, we love seeing familiar names pop up in our system, so don’t hesitate to put yourself out there!
We think you need these skills to ace Administrator in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in social housing repairs or planned works. We want to see how your background aligns with the role, so don’t be shy about showcasing relevant skills and experiences!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this Administrator role. Mention specific examples from your past that demonstrate your administrative skills and customer service experience.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, just like we expect in the role. Avoid jargon unless it’s relevant to the job!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Elizabeth Michael Associates LTD
✨Know Your Stuff
Make sure you brush up on your knowledge of social housing repairs and planned works. Familiarise yourself with common issues like damp and mould, as well as the processes involved in kitchen and bathroom refurbishments. This will show that you understand the role and can hit the ground running.
✨Showcase Your Communication Skills
Since this role involves liaising with clients, tenants, and subcontractors, practice articulating your thoughts clearly and professionally. Think of examples from your past experiences where you successfully handled queries or resolved issues, as this will demonstrate your ability to maintain excellent customer service.
✨Get Organised
As an Administrator, organisation is key. Bring examples of how you've managed schedules or maintained records in previous roles. You might even want to prepare a mock schedule to discuss during the interview, showcasing your ability to keep everything on track and ensure smooth operations.
✨Ask Smart Questions
Prepare some insightful questions about the company’s refurbishment programmes and their approach to client communication. This not only shows your interest in the role but also gives you a chance to assess if the company aligns with your values and work style.