At a Glance
- Tasks: Provide top-notch IT support and troubleshoot a variety of tech issues.
- Company: Join a growing professional services organisation in Lincoln with a supportive team.
- Benefits: Enjoy a competitive salary, hybrid working, and ongoing training opportunities.
- Other info: Great career growth potential and exposure to diverse technologies.
- Why this job: Make a real impact by enhancing user experience and improving IT infrastructure.
- Qualifications: Experience in IT support, strong troubleshooting skills, and Microsoft 365 knowledge.
We're supporting a growing professional services organisation in Lincoln that is looking to strengthen its IT team with an experienced 2nd / 3rd Line IT Support Engineer. We're interested in speaking with candidates from a range of support backgrounds, whether you're an established 2nd Line Engineer ready to take the next step or an experienced 3rd Line Engineer looking for a new challenge.
The Role
You'll be responsible for providing technical support across the business, troubleshooting a wide range of IT issues, and helping to maintain and improve the organisation's infrastructure and end-user experience.
Key Skills & Experience
- Strong Microsoft 365 administration and support experience.
- Ability to troubleshoot and support remote desktop environments.
- Experience providing 2nd and/or 3rd line technical support.
- Knowledge of Microsoft Intune configuration and device management would be highly advantageous.
- Experience with Active Directory, Azure/Entra ID and Windows environments.
- Excellent troubleshooting and problem-solving skills.
- Strong communication skills and a customer-focused approach.
We'd Like to Hear From You If You:
- Have a solid background in IT support and infrastructure.
- Enjoy resolving complex technical issues.
- Can communicate effectively with users at all levels.
- Are keen to continue developing your technical skills and career.
Salary & Benefits
- £26,000 - £34,000 depending on experience.
- Hybrid working.
- Ongoing training and development opportunities.
- Supportive team environment.
- Exposure to a broad range of technologies and projects.
Also of Interest – Microsoft 365 Trainer / User Adoption Specialist
Alongside technical support professionals, we're also keen to hear from individuals with exceptional Microsoft 365 knowledge and outstanding people skills. This could suit someone with experience in:
- Microsoft 365 training and user adoption.
- IT training or learning & development.
- Customer success or onboarding.
- End-user support with a strong coaching and mentoring focus.
If you're passionate about helping people get the most from Microsoft technologies and can confidently engage with users at all levels, we'd love to speak with you.
Interested? Apply today with your CV for a confidential conversation.
2nd / 3rd Line IT Support Engineer in Lincoln employer: Elizabeth Michael Associates LTD
Join a dynamic professional services organisation in Lincoln that values innovation and employee growth. With a supportive team environment, hybrid working options, and ongoing training opportunities, this role as a 2nd / 3rd Line IT Support Engineer offers you the chance to enhance your technical skills while contributing to a diverse range of projects. Experience a fulfilling career where your contributions are recognised and rewarded.
Contact Details:
Elizabeth Michael Associates LTD Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land 2nd / 3rd Line IT Support Engineer in Lincoln
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Elizabeth Michael Associates LTD values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Elizabeth Michael Associates LTD might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Elizabeth Michael Associates LTD!
✨Direct Apply to Elizabeth Michael Associates LTD
Let's not forget to apply directly through the Elizabeth Michael Associates LTD website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 2nd / 3rd Line IT Support Engineer in Lincoln
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Elizabeth Michael Associates LTD.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Elizabeth Michael Associates LTD. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Elizabeth Michael Associates LTD
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
