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For Companies At a Glance
- Tasks: Be the go-to person for customers, handling orders and enquiries with flair.
- Company: Join a leading manufacturing business known for its commitment to excellence.
- Benefits: Enjoy 22 days holiday, private parking, and a company pension scheme.
- Why this job: Perfect for those who thrive in fast-paced environments and love helping others.
- Qualifications: 2 years in customer service or sales support, plus ERP system experience required.
- Other info: Immediate interviews available for passionate team players ready to grow.
The predicted salary is between 25500 - 28000 £ per year.
Job Description
Customer Service Representative\\n\\nSalary: £25,500 – £28,000 (DOE)\\n\\nLocation: Office-based – Monday to Thursday 8:30am–5:30pm, Friday 8:30am–3:00pm\\n\\nA fantastic opportunity has arisen to join a leading manufacturing business as a Customer Service Representative. If you're proactive, enjoy working in a fast-paced environment, and thrive on delivering excellent service, this could be the role for you.\\n\\nWhat you’ll be doing:\\n\\nActing as the first point of contact for customers, building strong and professional relationships\\n\\nProcessing sales orders accurately and efficiently\\n\\nEnsuring smooth coordination between departments to meet customer delivery requirements\\n\\nManaging customer enquiries, complaints, and order updates promptly\\n\\nSupporting the sales team with product trials and administrative tasks\\n\\nLiaising with internal teams to ensure material availability and job pack accuracy\\n\\nWhat we’re looking for:\\n\\nAt least 2 years’ experience in a customer service or sales support role within manufacturing\\n\\nExperience using ERP systems \\n\\nStrong communication and organisation skills\\n\\nExcellent attention to detail and confidence working under pressure\\n\\nProficiency in Microsoft Excel, Word and Outlook\\n\\nBenefits include:\\n\\n22 days holiday plus additional long service entitlement\\n\\nPrivate onsite parking\\n\\nCompany pension scheme\\n\\nIf you're a team player who’s passionate about delivering first-class service and looking to develop your career in a dynamic environment, please apply today for an immediate interview
Customer Service Representative employer: Elizabeth Michael Associates LTD
Contact Detail:
Elizabeth Michael Associates LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with the manufacturing industry and the specific products the company offers. This knowledge will help you engage in meaningful conversations during the interview and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice common customer service scenarios that may arise in the role. Think about how you would handle difficult customers or manage complaints, as showcasing your problem-solving skills can set you apart from other candidates.
✨Tip Number 3
Highlight your experience with ERP systems during the interview. Be prepared to discuss how you've used these systems in previous roles to improve efficiency and accuracy in processing orders.
✨Tip Number 4
Demonstrate your organisational skills by sharing examples of how you've managed multiple tasks or projects simultaneously. This will show that you can thrive in a fast-paced environment, which is crucial for this position.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or sales support, especially within manufacturing. Use specific examples to demonstrate your skills in communication, organisation, and attention to detail.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to thrive in a fast-paced environment. Mention your experience with ERP systems and proficiency in Microsoft Office, as these are key requirements for the role.
Highlight Relevant Skills: In your application, emphasise your strong communication skills and ability to manage customer enquiries and complaints. Provide examples of how you've successfully built relationships with customers in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this position.
How to prepare for a job interview at Elizabeth Michael Associates LTD
✨Showcase Your Customer Service Experience
Make sure to highlight your previous experience in customer service or sales support roles, especially within manufacturing. Be prepared to discuss specific examples of how you've successfully managed customer enquiries and complaints.
✨Demonstrate Strong Communication Skills
Since this role requires excellent communication, practice articulating your thoughts clearly. You might be asked to role-play a customer interaction, so think about how you would handle various scenarios.
✨Familiarise Yourself with ERP Systems
As experience with ERP systems is essential, do some research on common systems used in the industry. If you have experience with specific software, be ready to discuss how you've used it to improve efficiency in your previous roles.
✨Prepare for Team Coordination Questions
This position involves liaising with different departments, so expect questions about teamwork and coordination. Think of examples where you've successfully collaborated with others to meet customer needs or resolve issues.
