Customer Service Advisor

CUSTOMER SERVICE ADVISOR

TEMPORARY UNTIL THE NEW YEAR

MONDAY TO FRIDAY 8 : 30AM TILL 5 : 00PM

£13.10 PER HOUR

NG15 – NOTTINGHAM

WEEKEND WORK WILL BE REQUIRED DURING BUSY PERIODS 9AM – 2PM

Our client here at Elizabeth Michael is currently seeking an experienced temporary to permanent customer support advisor. You will be working within a great environment with a very friendly and welcoming team providing support to new and existing customers.

Main responsibilities :

Manage and download, Check and input web orders throughout the day

Respond to enquiry emails

Respond to complaint emails

Respond to complaint / query messages on chat

Assisting with overflow of calls as directed

• To ensure a consistently high level of service is provided by;

Ensure that any incoming calls of complaint, follow up or enquiry are dealt with promptly or routed to the relevant person / department efficiently

Experience :

Computer literate to a competent level (MS office, including a good understanding the Excel and Word)

Competent in the use of email and internet

Incoming telephone order taking and customer service experience

Experience of dealing with the public

EMA25