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- Tasks: Provide top-notch customer support and manage web orders in a friendly team.
- Company: Join a welcoming team at Elizabeth Michael, known for its great work environment.
- Benefits: Earn £13.10 per hour with potential for permanent position and weekend work.
- Why this job: Make a difference by helping customers and enhancing their experience.
- Qualifications: Experience in customer service and proficiency in MS Office required.
- Other info: Temporary role with the possibility of becoming permanent; great for gaining experience.
CUSTOMER SERVICE ADVISOR TEMPORARY ONGOING MONDAY TO FRIDAY 8:30AM TILL 5:00PM £13.10 PER HOUR NG15 – NOTTINGHAM LOOKING FOR SOMEONE TO START MONDAY 3RD MARCH – WOULD HAVE TO WORK BOTH SATURDAY 14TH & SUNDAY 15TH MARCH Our client here at Elizabeth Michael is currently seeking an experienced temporary to permanent customer support advisor. You will be working within a great environment with a very friendly and welcoming team providing support to new and existing customers. Main responsibilities: Manage and download, Check and input web orders throughout the day Respond to enquiry emails Respond to complaint emails Respond to complaint/query messages on chat Assisting with overflow of calls as directed To ensure a consistently high level of service is provided by; Ensure that any incoming calls of complaint, follow up or enquiry are dealt with promptly or routed to the relevant person/department efficiently Experience: Computer literate to a competent level (MS office, including a good understanding the Excel and Word) Competent in the use of email and internet Incoming telephone order taking and customer service experience Experience of dealing with the public EMA25
Customer Service Advisor employer: Elizabeth Michael Associates LTD
Contact Detail:
Elizabeth Michael Associates LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and culture. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common customer service scenarios and how you'd handle them. This will boost your confidence and prepare you for those tricky questions during the interview.
✨Tip Number 3
Dress the part! Even if it’s a temporary role, looking smart and professional can make a great first impression. It shows you take the opportunity seriously and are ready to represent the company well.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and skills. We want to see how you've handled enquiries and complaints in the past, so don’t be shy about showcasing your achievements!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service Advisor role. Keep it friendly and professional, just like the team you'll be joining.
Show Off Your Tech Skills: Since we’re looking for someone who’s computer literate, mention your proficiency with MS Office, especially Excel and Word. If you’ve got any experience with chat systems or email management, make sure to include that too!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Elizabeth Michael Associates LTD
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Advisor. Familiarise yourself with the tasks mentioned in the job description, like managing web orders and responding to customer queries. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Customer Service Advisor, communication is key. Prepare examples from your past experiences where you've effectively handled customer complaints or queries. Practising clear and concise responses will help you convey your points better during the interview.
✨Demonstrate Your Tech Savviness
Since the role requires a good understanding of MS Office, especially Excel and Word, be ready to discuss your experience with these tools. You might even want to mention specific tasks you've completed using them, like creating reports or managing data, to highlight your competence.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess how you'd handle specific customer service situations. Think about how you would manage a difficult customer or a high volume of calls. Practising these scenarios can help you respond confidently and effectively during the interview.