At a Glance
- Tasks: Provide top-notch customer service and administrative support to ensure smooth operations.
- Company: Join a dynamic team in Nottingham with a focus on customer satisfaction.
- Benefits: Earn £12.71 per hour for part-time work, Monday to Friday.
- Other info: Flexible hours with opportunities for growth in a supportive environment.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Experience in customer service and strong organisational skills required.
Part Time: 20 hours per week, Monday – Friday, 10am – 2pm
£12.71 per hour
Location: NG7, Nottingham
Looking for someone to start as soon as possible.
Role Purpose: To provide high quality administrative, customer service and operational support, ensuring the smooth and efficient delivery of services to customers and internal stakeholders. The role is responsible for managing enquiries, maintaining accurate records, supporting business processes and contributing to a positive customer experience. Working collaboratively across departments, you will help ensure that activities are completed accurately, efficiently and in line with company policies, procedures and quality standards, while supporting the achievement of wider business objectives.
Role Responsibilities:
- Provide administrative support across the customer and sales journey, including maintaining client records, managing electronic documentation, processing communications, booking confirmation calls, issuing results and dispatching client materials.
- Handle inbound and outbound customer enquiries, identify upselling opportunities.
- Manage the shared inbox and telephone enquiries, ensuring customers receive a professional and responsive service.
- Liaise effectively with internal departments and external providers to coordinate activities and resolve customer queries.
- Maintain accurate and timely updates within Salesforce and other business systems.
- Ensure compliance with GDPR, company policies, standard operating procedures, and quality management requirements.
- Complete all mandatory training and promptly report any compliance, quality or health and safety concerns.
Skills & Experience Required:
- Experience in an administrative and customer service role.
- Strong organisation and time management skills.
- Excellent written and verbal communication.
- High attention to detail, especially with sensitive data.
- Confident using IT systems and CRM platforms.
- Ability to prioritise and manage workload effectively.
- Proactive, solution-focused approach.
- Experience handling GDPR-sensitive data.
Customer Care Executive employer: Elizabeth Michael Associates LTD
As a Customer Care Executive at our Nottingham location, you will join a supportive and dynamic team dedicated to delivering exceptional service. We pride ourselves on fostering a collaborative work culture that values employee growth, offering training and development opportunities to enhance your skills. With flexible part-time hours and a commitment to maintaining a positive work-life balance, we ensure that our employees feel valued and empowered in their roles.
Contact Details:
Elizabeth Michael Associates LTD Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Executive
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Elizabeth Michael Associates LTD and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Elizabeth Michael Associates LTD and let us see your personality shine through!
We think you need these skills to ace Customer Care Executive
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Elizabeth Michael Associates LTD.
Get Familiar with Our Brand:Before applying, take some time to learn about Elizabeth Michael Associates LTD and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Elizabeth Michael Associates LTD
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Elizabeth Michael Associates LTD.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Elizabeth Michael Associates LTD will surely appreciate.
