Assistant Care Coordinator

Assistant Care Coordinator\\n\\nNottingham, NG15\\n\\n£24,000\\n\\nMonday – Friday 9am – 5pm + On call duties 1-6 weekends\\n\\nLooking for someone to start as soon as possible\\n\\nPurpose\\n\\nThis role is ideal for someone with a care background who wants to progress into a office based role/ \\n\\nThe Assistant Care Coordinator position is designed to connect hands on care experience with organisational and support responsibilities. This role lets you step back from direct care while remaining an active part of the care field, applying your frontline knowledge to assist with planning, coordination and ensuring quality support for both staff and clients.\\n\\nJob duties\\n\\nSupport the Branch Manager and Field Care Manager in building and maintaining client care packages\\n\\t\\nHandle initial client queries, gather information and share details with managers\\n\\t\\nAssist with recruitment processes, including placing adverts, screening candidates and interviewing healthcare assistants\\n\\t\\nHelp resource and set up new care packages, ensuring smooth communication between staff, clients and managers\\n\\t\\nShadow client visits and, over time, independently attend meetings to discuss care package needs and issues\\n\\t\\nSupport day to day running of care packages, including rota planning, covering absences and resolving staff or client issues.\\n\\t\\nMaintain strong communication with clients, social workers and case managers to promote services and build relationships\\n\\t\\nSupport quality assurance by sending out staff assignment reports and client questionnaires\\n\\t\\nCarry out supervision meetings and job chats for field staff\\n\\t\\nRegularly contact staff to maintain positive relationships, check availability and update records in the Aspire system\\n\\t\\nEnsure client and staff files comply with CQC, NHS, and other regulatory standards\\n\\t\\nSupport with complaint management, including gathering evidence and taking minutes during meetings\\n\\t\\nProvide business reports for your assigned area and work towards set KPIs, targets and objectives\\n\\t\\nUphold company policies, procedures, and industry best practices, including CQC regulations and health & safety requirements\\n\\nKey Skills\\n\\nStrong people management skills\\n\\t\\nExcellent communication and client relationship skills\\n\\t\\nOrganised, reliable and proactive problem-solver\\n\\t\\nSelf-motivated with strong leadership qualities\\n\\t\\nCustomer focused with a professional, “can-do” attitude\\n\\t\\nAbility to adapt to changing practices and environments.\\n\\nCompany benefits\\n\\nPension contribution\\n\\t\\n28 Days holiday including bank holiday + day off for birthday\\n\\t\\nRecognition yearly awards\\n\\t\\nYearly bonus based on performance\\n\\t\\nUse of company car – if available