Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Coordinate after-sales processes and support engineers in a fast-paced environment.
- Company: Join a reputable team known for precision and customer trust.
- Benefits: Competitive salary, supportive team culture, and opportunities for personal growth.
- Why this job: Make a real difference by solving customer issues and improving processes.
- Qualifications: Strong communication skills, attention to detail, and experience with CRM/ERP systems.
- Other info: Dynamic role with a focus on teamwork and customer satisfaction.
The predicted salary is between 26000 - 28000 £ per year.
MONDAY – FRIDAY 8:30AM – 5:00PM
SALARY - £26,000 - £28,000
NG10, NOTTINGHAM
LOOKING FOR SOMEONE TO START ASAP
Role
You will join a tight-knit team of two and coordinate closely with three internal technical experts and their field service engineers. Their team have built a reputation for absolute consistency and precision. When a project lands on their desk, the wider business and our customers trust implicitly that it is in safe hands and will be executed to the highest standard. We are looking for a "safe pair of hands" someone who thrives on a quick pace and a busy environment, takes ownership of mistakes and prefers picking up the phone to solve problems instantly rather than sending emails.
Responsibilities
- Creating sales orders and sending out quotes for parts, breakdown visits and service contracts promptly.
- Processing invoices for service reports accurately.
- Preparing essential documentation before machines are shipped to customers.
- Supporting the Service Manager to ensure every engineer has a job for the day and ensuring prompt communication to the customer and our engineer.
- The business handles 80–140 inbound calls a week and 30–50 new emails daily as a team. The goal is to assist the customer yourself where possible; where the query is technical, you ensure it is passed to the right expert so the customer gets the right solution fast.
- Turning challenging calls into positive outcomes by listening with empathy and providing immediate reassurance, ensuring the customer feels supported before involving management.
- You will proactively call your own group of existing customers to build rapport, checking in to ensure they are happy and understand our service offerings.
- You will prepare cost overviews for service engineer trips abroad, calculating flights, parking, rental cars and hotels to ensure accurate project costing.
- Once you fully own the role and understand the high standards currently in place, we want you to actively look for ways to make our processes even better.
Key Skills
- You take pride in a zero error approach to invoicing and logistics.
- You are enthusiastic, articulate and comfortable keeping various plates spinning at the same time.
- Experience with CRM/ERP systems and confident with Excel.
- When things get busy or a problem arises, you don’t panic; you look for the solution.
- Capable of calculating travel costs, margins and invoice adjustments.
- You are a person of great integrity, structured, punctual and a solid team player.
- Excellent standard customer service and care, with compassion to the customer and your colleagues.
After-Sales Administrator employer: Elizabeth Michael Associates LTD
Contact Detail:
Elizabeth Michael Associates LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land After-Sales Administrator
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of calls, make sure you're comfortable chatting on the phone. Role-play with a friend or family member to build your confidence in handling customer queries.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace After-Sales Administrator
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you’re excited about joining our team and contributing to our reputation for consistency and precision.
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and administration. We love seeing how your skills align with our needs, so don’t be shy about showcasing your zero-error approach and problem-solving abilities!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for the After-Sales Administrator role. Share specific examples of how you've handled busy environments or turned challenging situations into positive outcomes—this is your chance to stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the quickest way for us to receive your application, and it shows you’re keen to join our team. Plus, it makes it easier for us to keep track of your application!
How to prepare for a job interview at Elizabeth Michael Associates LTD
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an After-Sales Administrator. Familiarise yourself with creating sales orders, processing invoices, and the importance of customer communication. This will help you demonstrate your knowledge and show that you're ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
Since the role requires turning challenging calls into positive outcomes, prepare examples from your past experiences where you've successfully resolved issues. Highlight your ability to stay calm under pressure and how you prefer direct communication over emails to solve problems quickly.
✨Demonstrate Your Attention to Detail
With a zero error approach being crucial for this position, be ready to discuss how you ensure accuracy in your work. Bring up specific instances where your attention to detail has made a difference, especially in invoicing or logistics.
✨Prepare Questions That Show Your Enthusiasm
At the end of the interview, have a few thoughtful questions ready that reflect your interest in the company and the team. Ask about their current processes and how they envision improvements, showing that you're eager to contribute and grow within the role.
