2nd / 3rd Line IT Support Engineer

2nd / 3rd Line IT Support Engineer

Lincoln Hybrid Working Available

£26,000 - £34,000 DOE Permanent

We're supporting a growing professional services organisation in Lincoln that is looking to strengthen its IT team with an experienced 2nd / 3rd Line IT Support Engineer. We're interested in speaking with candidates from a range of support backgrounds, whether you're an established 2nd Line Engineer ready to take the next step or an experienced 3rd Line Engineer looking for a new challenge.

The Role

You'll be responsible for providing technical support across the business, troubleshooting a wide range of IT issues, and helping to maintain and improve the organisation's infrastructure and end-user experience.

Key Skills & Experience

• Strong Microsoft 365 administration and support experience.
• Ability to troubleshoot and support remote desktop environments.
• Experience providing 2nd and/or 3rd line technical support.
• Knowledge of Microsoft Intune configuration and device management would be highly advantageous.
• Experience with Active Directory, Azure/Entra ID and Windows environments.
• Excellent troubleshooting and problem-solving skills.
• Strong communication skills and a customer‑focused approach.

We'd Like to Hear From You If You:

• Have a solid background in IT support and infrastructure.
• Enjoy resolving complex technical issues.
• Can communicate effectively with users at all levels.
• Are keen to continue developing your technical skills and career.

Salary & Benefits

• £26,000 - £34,000 depending on experience.
• Hybrid working.
• Ongoing training and development opportunities.
• Supportive team environment.
• Exposure to a broad range of technologies and projects.

Also of Interest: Microsoft 365 Trainer / User Adoption Specialist

Alongside technical support professionals, we're also keen to hear from individuals with exceptional Microsoft 365 knowledge and outstanding people skills. This could suit someone with experience in:

• Microsoft 365 training and user adoption.
• IT training or learning & development.
• Customer success or onboarding.
• End‑user support with a strong coaching and mentoring focus.