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- Tasks: Support and optimise IT systems while troubleshooting user issues in a dynamic environment.
- Company: Join Elixirr, a forward-thinking company that values growth and innovation.
- Benefits: Continuous learning opportunities, professional development, and a supportive team culture.
- Other info: Be part of a team that challenges convention and embraces new technologies.
- Why this job: Kickstart your IT career and make a real impact on our clients' success.
- Qualifications: Knowledge of Windows/Linux, networking basics, and strong problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
Are you a passionate individual seeking a long-term career opportunity that offers continuous learning and professional development? Are you ready to be part of a team that values growth, offers exciting challenges, and provides a platform for you to excel in our organisation? Join Elixirr, as an IT Operations Analyst and play a vital role in supporting our clients and stakeholders by ensuring the smooth operation and availability of our systems and infrastructure.
As IT Operations Analyst, you will have the opportunity to learn and contribute to the maintenance, troubleshooting, and monitoring of our systems. Your role will involve assisting with the implementation of processes and mechanisms to optimise data flow and access, ensuring the data is readily available and usable for target users.
What you will be doing as IT Operations Analyst at Elixirr?
- Installation/configuration, operation and maintenance of systems hardware and software and related infrastructure
- Support and troubleshoot all end user issues
- Provide first-line (L1) support for end users - support and troubleshoot end-user issues across devices, operating systems, applications, and network connectivity
- Manage and maintain UK office IT hardware, including laptops, desktops, meeting room tech, printers, and mobile devices
- Assist with onboarding and offboarding processes, including provisioning and decommissioning user accounts, devices, and access rights
- Develop, build, and deploy new solutions and technology as needed
- Support network infrastructure in the UK office, including switches, Wi‑Fi access points, and connectivity troubleshooting
- Participate in IT projects, as directed, including system upgrades, migrations, and rollout of new tools and technologies
- Ensure compliance with IT policies, procedures, and data protection standards
- Contribute to continuous improvement of IT support processes and user experience
- Provide basic training and guidance to users to improve digital literacy and reduce recurring issues
Competencies and skillset we expect you to have to successfully perform your job:
- Good knowledge of Windows and Linux operating systems (installation, configuration, troubleshooting)
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP, VPNs) and experience with Cisco and/or Ubiquiti (Unifi) equipment is a plus
- Experience with Microsoft 365 administration (user management, Exchange, Teams, SharePoint basics)
- Proficiency with Microsoft Office Suite and general end‑user application support
- Understanding of hardware support (laptops, desktops, mobile devices, peripherals)
- Experience working with ticketing or service desk systems
- Strong troubleshooting and problem‑solving skills with a logical approach to issue resolution
- Excellent communication skills with the ability to support non‑technical users effectively
- Ability to prioritise tasks and manage multiple support requests in a fast‑paced environment
- Strong attention to detail and commitment to documentation and process adherence
- Willingness to learn new technologies and continuously develop technical skills
- A proactive, team‑oriented mindset
How To Apply
Please apply online with your CV and a cover letter explaining why you want to join Elixirr and how you will add value to our business and our clients. Our team thinks differently and challenges convention, so we would encourage you to do the same. Consider how to set yourself apart from other candidates.
IT Operations Analyst in London employer: Elixirr
Contact Detail:
Elixirr Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Operations Analyst in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Elixirr on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for the interview process. This can give you insider knowledge and help you stand out.
✨Tip Number 2
Prepare for the technical side! Brush up on your knowledge of Windows and Linux systems, as well as network fundamentals. Being able to discuss these topics confidently during your interview will show that you're ready to hit the ground running.
✨Tip Number 3
Show off your problem-solving skills! Be ready to share examples of how you've tackled tech issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them memorable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Elixirr.
We think you need these skills to ace IT Operations Analyst in London
Some tips for your application 🫡
Craft a Tailored CV: Make sure your CV is tailored to the IT Operations Analyst role. Highlight relevant skills and experiences that match the job description, like your knowledge of Windows and Linux systems or any experience with Microsoft 365 administration.
Write a Compelling Cover Letter: Your cover letter is your chance to shine! Explain why you want to join Elixirr and how your skills can add value. Be genuine and let your passion for IT and continuous learning come through.
Show Off Your Problem-Solving Skills: In both your CV and cover letter, don’t forget to showcase your troubleshooting abilities. Share examples of how you've resolved issues in the past, as this is key for the role and will set you apart from other candidates.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Elixirr
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows and Linux operating systems, as well as network fundamentals like TCP/IP and DNS. Being able to discuss these topics confidently will show that you're ready to tackle the technical challenges of the role.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've resolved end-user issues in the past. Highlight your logical approach to troubleshooting and any experiences with ticketing or service desk systems. This will demonstrate your ability to handle the fast-paced environment at Elixirr.
✨Communicate Clearly and Effectively
Since you'll be supporting non-technical users, practice explaining complex concepts in simple terms. During the interview, focus on your communication skills and how you can help improve digital literacy among users, which is key for this role.
✨Emphasise Your Willingness to Learn
Elixirr values continuous learning, so be prepared to discuss how you stay updated with new technologies and your eagerness to develop your technical skills. Share any relevant courses or certifications you've pursued to show your commitment to growth.