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- Tasks: Support and optimise IT systems while troubleshooting user issues in a dynamic environment.
- Company: Join Elixirr, a forward-thinking company that values growth and innovation.
- Benefits: Continuous learning opportunities, professional development, and a supportive team culture.
- Other info: Exciting challenges await in a fast-paced, collaborative atmosphere.
- Why this job: Kickstart your IT career and make a real impact on our clients' success.
- Qualifications: Knowledge of Windows/Linux, networking basics, and strong problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
Are you a passionate individual seeking a long-term career opportunity that offers continuous learning and professional development? Are you ready to be part of a team that values growth, offers exciting challenges, and provides a platform for you to excel in our organisation? Join Elixirr, as an IT Operations Analyst and play a vital role in supporting our clients and stakeholders by ensuring the smooth operation and availability of our systems and infrastructure.
As IT Operations Analyst, you will have the opportunity to learn and contribute to the maintenance, troubleshooting, and monitoring of our systems. Your role will involve assisting with the implementation of processes and mechanisms to optimise data flow and access, ensuring the data is readily available and usable for target users. Join our team and kickstart your career in IT!
What you will be doing as IT Operations Analyst at Elixirr:
- Installation/configuration, operation and maintenance of systems hardware and software and related infrastructure
- Support and troubleshoot all end user issues
- Provide first-line (L1) support for end users - support and troubleshoot end-user issues across devices, operating systems, applications, and network connectivity
- Manage and maintain UK office IT hardware, including laptops, desktops, meeting room tech, printers, and mobile devices
- Assist with onboarding and offboarding processes, including provisioning and decommissioning user accounts, devices, and access rights
- Develop, build, and deploy new solutions and technology as needed
- Support network infrastructure in the UK office, including switches, Wi‑Fi access points, and connectivity troubleshooting
- Participate in IT projects, as directed, including system upgrades, migrations, and rollout of new tools and technologies
- Ensure compliance with IT policies, procedures, and data protection standards
- Contribute to continuous improvement of IT support processes and user experience
- Provide basic training and guidance to users to improve digital literacy and reduce recurring issues
Competencies and skillset we expect you to have to successfully perform your job:
- Good knowledge of Windows and Linux operating systems (installation, configuration, troubleshooting)
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP, VPNs) and experience with Cisco and/or Ubiquiti (Unifi) equipment is a plus
- Experience with Microsoft 365 administration (user management, Exchange, Teams, SharePoint basics)
- Proficiency with Microsoft Office Suite and general end‑user application support
- Understanding of hardware support (laptops, desktops, mobile devices, peripherals)
- Experience working with ticketing or service desk systems
- Strong troubleshooting and problem‑solving skills with a logical approach to issue resolution
- Excellent communication skills with the ability to support non‑technical users effectively
- Ability to prioritise tasks and manage multiple support requests in a fast‑paced environment
- Strong attention to detail and commitment to documentation and process adherence
- Willingness to learn new technologies and continuously develop technical skills
- A proactive, team‑oriented mindset
How To Apply: Please apply online with your CV and a cover letter explaining why you want to join Elixirr and how you will add value to our business and our clients. Our team thinks differently and challenges convention, so we would encourage you to do the same. Consider how to set yourself apart from other candidates.
IT Operations Analyst employer: Elixirr
Contact Detail:
Elixirr Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Operations Analyst
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend meetups, and connect with current employees at Elixirr. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for the interview by researching common IT Operations Analyst questions. We recommend practising your answers out loud, so you sound confident and ready to tackle any challenge they throw your way.
✨Tip Number 3
Show off your skills! If you have any relevant projects or experiences, be sure to discuss them during your interview. We love seeing how candidates have applied their knowledge in real-world situations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Elixirr.
We think you need these skills to ace IT Operations Analyst
Some tips for your application 🫡
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Make sure to explain why you're excited about the IT Operations Analyst role at Elixirr and how your skills can add value. Be genuine and let your personality come through!
Tailor Your CV: Don’t just send out the same CV for every application. Tailor it to highlight your relevant experience and skills that match the job description. Show us how your background makes you a perfect fit for our team!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in the past. We love candidates who can think on their feet and come up with creative solutions, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Elixirr
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows and Linux operating systems, as well as network fundamentals like TCP/IP and DNS. Being able to discuss your experience with Cisco or Ubiquiti equipment will definitely give you an edge.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled troubleshooting issues in the past. Highlight your logical approach to resolving problems, as this is crucial for the IT Operations Analyst role.
✨Communicate Clearly
Since you'll be supporting non-technical users, practice explaining complex concepts in simple terms. Good communication skills are key, so think about how you can demonstrate this during the interview.
✨Demonstrate Your Willingness to Learn
Elixirr values continuous learning, so be ready to discuss how you keep your technical skills up to date. Mention any recent courses or certifications you've pursued, and express your enthusiasm for new technologies.