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- Tasks: Support clients by ensuring smooth operation of systems and infrastructure.
- Company: Join Elixirr, a forward-thinking company that values growth and innovation.
- Benefits: Continuous learning, professional development, and a dynamic work environment.
- Other info: Exciting challenges and opportunities for career advancement await you!
- Why this job: Kickstart your IT career while making a real impact in a collaborative team.
- Qualifications: Knowledge of Windows/Linux, networking basics, and strong troubleshooting skills.
The predicted salary is between 30000 - 40000 £ per year.
Are you a passionate individual seeking a long-term career opportunity that offers continuous learning and professional development? Are you ready to be part of a team that values growth, offers exciting challenges, and provides a platform for you to excel in our organisation? Join Elixirr, as an IT Operations Analyst and play a vital role in supporting our clients and stakeholders by ensuring the smooth operation and availability of our systems and infrastructure.
As IT Operations Analyst, you will have the opportunity to learn and contribute to the maintenance, troubleshooting, and monitoring of our systems. Your role will involve assisting with the implementation of processes and mechanisms to optimise data flow and access, ensuring the data is readily available and usable for target users. Join our team and kickstart your career in IT!
What you will be doing as IT Operations Analyst at Elixirr:
- Installation/configuration, operation and maintenance of systems hardware and software and related infrastructure
- Support and troubleshoot all end user issues
- Provide first-line (L1) support for end users - support and troubleshoot end-user issues across devices, operating systems, applications, and network connectivity
- Manage and maintain UK office IT hardware, including laptops, desktops, meeting room tech, printers, and mobile devices
- Assist with onboarding and offboarding processes, including provisioning and decommissioning user accounts, devices, and access rights
- Develop, build, and deploy new solutions and technology as needed
- Support network infrastructure in the UK office, including switches, Wi-Fi access points, and connectivity troubleshooting
- Participate in IT projects, as directed, including system upgrades, migrations, and rollout of new tools and technologies
- Ensure compliance with IT policies, procedures, and data protection standards
- Contribute to continuous improvement of IT support processes and user experience
- Provide basic training and guidance to users to improve digital literacy and reduce recurring issues
Competencies and skillset we expect you to have to successfully perform your job:
- Good knowledge of Windows and Linux operating systems (installation, configuration, troubleshooting)
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP, VPNs) and experience with Cisco and/or Ubiquiti (Unifi) equipment is a plus
- Experience with Microsoft 365 administration (user management, Exchange, Teams, SharePoint basics)
- Proficiency with Microsoft Office Suite and general end-user application support
- Understanding of hardware support (laptops, desktops, mobile devices, peripherals)
- Experience working with ticketing or service desk systems
- Strong troubleshooting and problem-solving skills with a logical approach to issue resolution
- Excellent communication skills with the ability to support non-technical users effectively
- Ability to prioritise tasks and manage multiple support requests in a fast-paced environment
- Strong attention to detail and commitment to documentation and process adherence
- Willingness to learn new technologies and continuously develop technical skills
- A proactive, team-oriented mindset
How to apply: Please apply online with your CV and a cover letter explaining why you want to join Elixirr and how you will add value to our business and our clients. Our team thinks differently and challenges convention, so we would encourage you to do the same. Consider how to set yourself apart from other candidates.
IT Operations Analyst in London employer: Elixirr Consulting
Contact Detail:
Elixirr Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Operations Analyst in London
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions and showcasing your troubleshooting skills. We want to see how you think on your feet, so be ready to solve some real-world problems!
✨Tip Number 3
Show off your passion for IT! Share your personal projects or any tech-related hobbies during interviews. It’s a great way to demonstrate your commitment to continuous learning and growth.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace IT Operations Analyst in London
Some tips for your application 🫡
Craft a Unique Cover Letter: When writing your cover letter, make it personal! Share why you're excited about the IT Operations Analyst role at Elixirr and how your skills can contribute to our team. We want to see your personality shine through!
Tailor Your CV: Don’t just send out the same CV for every job. Tailor it to highlight your relevant experience and skills that match the job description. We love seeing how your background aligns with what we’re looking for!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in the past. We value strong troubleshooting skills, so let us know how you’ve resolved issues effectively in previous roles.
Apply Through Our Website: Make sure to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Elixirr Consulting
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows and Linux operating systems, as well as network fundamentals like TCP/IP and DNS. Being able to discuss your experience with Cisco or Ubiquiti equipment will definitely give you an edge.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled troubleshooting issues in the past. Highlight your logical approach to resolving problems and how you’ve helped non-technical users understand tech solutions.
✨Demonstrate Your Team Spirit
Elixirr values a proactive, team-oriented mindset. Be ready to discuss how you've collaborated with others in previous roles and how you can contribute to a positive team environment.
✨Tailor Your Application
When writing your cover letter, think about what makes you unique. Reflect on how your skills and experiences align with the role and how you can add value to Elixirr. This is your chance to stand out from the crowd!