At a Glance
- Tasks: Coordinate operations, manage customer relationships, and explore new lab opportunities.
- Company: Elixir Consulting Ltd, a key player in blood-clotting diagnostics.
- Benefits: Car allowance, company laptop, 28 days holiday, and a workplace pension.
- Other info: Remote-first role with monthly travel to customer labs.
- Why this job: Kickstart your career in a supportive environment with hands-on training.
- Qualifications: Curiosity about science, strong organisation skills, and good written communication.
The predicted salary is between 25000 - 32000 £ per year.
Elixir Consulting Ltd is the independent UK agent for Technoclone GmbH, a Vienna-based manufacturer of specialist blood-clotting diagnostics. We're the UK point of contact for the NHS, pharma and university labs that rely on these tests. We look after the relationships and the coordination on the ground. Their range covers Ceveron analysers, TECHNOZYM ELISA kits, control and reference plasmas, ADAMTS-13 and other specialist clotting-factor assays.
This is a real trainee role, and it has three priorities, in order:
- The first is to keep the operation tidy: prepare quotes, log every customer interaction, track service cases and contract renewals, and chase outstanding invoices politely.
- The second is to own the relationships. You'll reply to customers, revive threads that have gone quiet, and grow into looking after a region of your own.
- The third is to open new doors with labs we haven't heard from in a while. You'll work alongside NHS lab scientists and lab managers, the Vienna team, and the Sales Director as your manager and trainer.
No diagnostics experience needed. I'll teach you the whole thing from scratch over a structured 12-week ramp. What I'm after is someone curious about the science, organised by instinct, and careful with the written word. A 2:1 or above in a life-science subject sits naturally here, biomedical science especially, though a sharp, organised generalist gets the same consideration. Whether you're early in your working life or moving across from another field, I'll happily look at anyone, at any age or stage. This is a genuine first step into the work.
The role is remote-first and UK-wide, with roughly monthly travel to customer labs. You'll need the right to work in the UK, so please confirm that when you apply.
On benefits, there's a car allowance, a company laptop and phone, and a meal allowance for the days you're out visiting labs. You'll also get 28 days' holiday, bank holidays included, and a workplace pension.
To apply, use the Apply button on this post. I'm glad to make reasonable adjustments to the process, so just tell me what would help. Closing date is Friday 10 July 2026.
A quick word on your data. Elixir Consulting Ltd is the data controller for your application. The lawful basis is legitimate interests, your application is seen only by the hiring manager, and it's never shared or marketed. If you're not successful, it's deleted after 12 months. The full recruitment privacy notice is available on request.
Junior Account & Operations Coordinator in Crawley employer: ELIXIR CONSULTING LTD
Elixir Consulting Ltd is an exceptional employer, offering a supportive and structured environment for aspiring professionals in the field of blood-clotting diagnostics. With a remote-first approach, generous benefits including a car allowance and 28 days' holiday, and a commitment to employee growth through hands-on training, this role provides a unique opportunity to develop meaningful relationships within the NHS and beyond. Join us to kickstart your career in a dynamic and innovative sector, where your curiosity and organisational skills will be nurtured and valued.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Account & Operations Coordinator in Crawley
✨Join Customer Support Communities
Get involved in online forums and communities dedicated to customer support, like those on Reddit or specialised Facebook groups. Networking with industry peers can open doors to trainee opportunities with companies like ELIXIR CONSULTING LTD.
✨Attend Local Job Fairs
Check out local job fairs and career expos, especially those focusing on customer service roles. Meeting potential employers face-to-face can give you an edge over others applying for the trainee position at ELIXIR CONSULTING LTD.
✨Leverage Your University Resources
If you're still in education, make use of your university's career services—they often have strong ties with companies looking for trainees. They might have insider knowledge about openings at places like ELIXIR CONSULTING LTD that you're keen on.
✨Showcase Your Soft Skills
Since customer support is all about people, highlight your communication and problem-solving skills in your interactions. When you apply to ELIXIR CONSULTING LTD, make sure they see your passion for helping others!
We think you need these skills to ace Junior Account & Operations Coordinator in Crawley
Some tips for your application 🫡
Show off your people skills!:For a customer support trainee role, it's super important to highlight any experience you have in dealing with customers, whether that's through part-time jobs, volunteering, or even helping out at events. We want to see how you connect with people, so share examples of how you've successfully resolved issues or enhanced someone's experience.
Tailor your CV to us!:When applying for a trainee role at ELIXIR CONSULTING LTD, make sure your CV reflects your enthusiasm for customer support. List any relevant experiences, even if they're informal, and don't forget to mention your communication skills. A concise, clear layout will help us see how you're a perfect fit for our team.
Write about your learning goals!:Since this is a trainee position, we love seeing your motivation to learn and grow. In your cover letter, let us know what you hope to gain from working with us at ELIXIR CONSULTING LTD. This could include specific skills or knowledge areas—show us you’re keen to dive in and develop your customer support expertise!
Demonstrate your problem-solving skills!:Customer support is all about solving problems, so make sure to highlight any experiences where you've had to think on your feet! Whether it was a tricky school project or helping a friend out, share how you approached the issue and what the outcome was. This will show us you're ready for the challenges at ELIXIR CONSULTING LTD.
How to prepare for a job interview at ELIXIR CONSULTING LTD
✨Know Your Customer Support Basics
Make sure you're familiar with the key skills in customer support, like active listening and empathy. Expect questions on how to handle difficult customers or resolve common issues – we might want to hear how you’d approach a real-life scenario, so think of a few examples where you showcased these skills.
✨Brush Up on the Tools
Familiarise yourself with common customer support tools like Zendesk or Freshdesk. Even if you haven't used them before, understanding how they work will show ELIXIR CONSULTING LTD that you’re proactive and willing to learn. They might ask about your experience with similar software or how you'd adapt quickly to new tools.
✨Show Your Willingness to Learn
As a trainee, emphasising your desire to learn and grow is crucial. Think about what you hope to gain from this experience at ELIXIR CONSULTING LTD and be ready to discuss how you plan to develop your skills in customer support. Demonstrating a positive attitude and openness to feedback can go a long way!
✨Prepare for Role-Playing
In customer support interviews, it's fairly common to have a role-playing exercise where you'll need to handle a customer query. Practice your approach not just in resolving issues, but also in how you communicate clearly and professionally. This is your chance to shine, so don’t hesitate to showcase your verbal skills!
