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- Tasks: Lead and develop a regional service team of engineers across London and the South East.
- Company: Prestigious international manufacturer known for high-quality commercial equipment.
- Benefits: Competitive salary, bonus, company vehicle, medical benefits, and training opportunities.
- Other info: Great autonomy and career progression in a dynamic environment.
- Why this job: Join a global leader and make a real impact in service performance and team development.
- Qualifications: Experience leading service engineers and technical knowledge in electromechanical systems.
The predicted salary is between 50000 - 55000 £ per year.
Regional Field Service Manager South East - Berkshire, Surrey, London, Kent
£50,000 - £55,000 + 10% Bonus + Company Vehicle + Medical + Training and Progression
Are you a service manager, with an electromechanical background, looking for a leadership role with a prestigious international manufacturer? Are you looking to join a company that will invest in your development, within a proven track record of promoting and developing staff?
This role offers great autonomy to lead and develop a regional service team, alongside a highly competitive salary and benefits package. The company is an industry-leading manufacturer with a global presence, well known for producing high-quality commercial equipment, supplying into some of the most well-known restaurants, bars, hotels, hospitals, universities and other commercial environments.
This is a regional Service Manager position responsible for overseeing a team of around 12 field service engineers across London and the South East. You will manage service delivery, engineer performance, customer satisfaction, and operational efficiency while working closely with senior management. Full product and systems training will be provided.
This role would suit a technically minded service manager, looking to join a prestigious, global manufacturing company with a passion for developing people and improving service performance.
The Role:
- Service Manager - Regional Field Service Team
- Coaching, mentoring and performance management of engineers
- Ensuring service KPIs, SLAs and customer satisfaction are met
- Liaising with customers, internal departments and senior leadership
Candidate Requirements:
- Previous experience leading a team of service engineers
- Previous hands-on technical experience
- Single and Three phase knowledge
- Full UK driving licence
Regional Service Manager employer: elix sourcing solutions
Contact Detail:
elix sourcing solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Service Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Regional Service Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their service delivery model and think about how your electromechanical background can add value. We want you to shine when discussing how you can lead and develop a regional service team!
✨Tip Number 3
Showcase your leadership skills! Be ready to share examples of how you've coached and mentored engineers in the past. Highlighting your experience in managing performance and ensuring customer satisfaction will set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand. Let’s get you that dream job together!
We think you need these skills to ace Regional Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Regional Service Manager role. Highlight your electromechanical background and any leadership experience you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Be sure to mention your experience with service delivery and customer satisfaction.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've improved service performance or led a successful project. We love seeing quantifiable results!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at elix sourcing solutions
✨Know Your Electromechanical Stuff
Brush up on your electromechanical knowledge before the interview. Be ready to discuss specific systems and equipment you’ve worked with, as well as how you’ve applied your technical skills in a leadership role. This will show that you’re not just a manager but also someone who understands the nuts and bolts of the job.
✨Showcase Your Leadership Style
Prepare examples of how you've coached and mentored your team in the past. Think about specific situations where you improved performance or resolved conflicts. This will help demonstrate your ability to lead a regional service team effectively and align with the company's focus on developing people.
✨Understand Service KPIs and SLAs
Familiarise yourself with key performance indicators (KPIs) and service level agreements (SLAs) relevant to the role. Be ready to discuss how you’ve met or exceeded these metrics in previous positions. This shows that you understand the importance of operational efficiency and customer satisfaction.
✨Engage with the Company’s Values
Research the company’s mission and values, especially their commitment to quality and customer service. During the interview, relate your personal values and experiences to theirs. This connection can make you stand out as a candidate who is not only qualified but also a good cultural fit.