Elite Technology is seeking a Principal Technical Support Analyst to lead our Tier 2 technical support team for the SaaS platform. You will diagnose complex cloud, API, and platform issues, guide a team of experts, and partner with Engineering and Product to deliver fast, accurate resolutions.
You will communicate confidently with CIOs, CTOs, and enterprise leaders during high-visibility incidents and escalations while shaping incident response playbooks and AI-assisted triage to scale support.
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Principal Technical Support Lead SaaS AI UK Hybrid employer: Elitetechnology
Elite is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration within the legal technology sector. With a strong focus on employee growth, you will have the opportunity to lead a high-performing team while working closely with engineering and product teams to drive impactful solutions. The hybrid work arrangement allows for flexibility, making it an ideal workplace for those based in the UK who are looking to make a meaningful contribution to the future of law firm operations.
