Passenger Systems Field Service Engineer to cover Cardiff & west Wales

Our Client:

Our client is a specialist provider of tailored solutions to the transport community, solving complex operational requirements both on and off the vehicle.

With over 20 years’ experience in the transport industry, they specialises in providing innovative technology solutions that improve the passenger experience and provide operational benefits to fleet and network operators through their systems and strives to connect the two in order to create the complete connected journey.

Fleet solutions include video surveillance to improve passenger & driver safety, vehicle & driver performance monitoring and automatic passenger counting.

Passenger information solutions include the necessary hardware and software for real time information estates, off-vehicle smart ticketing and wayfinding.

They are currently looking to expand their service and maintenance operations and have a vacancy for a Passenger Systems Field Service Engineer. The tasks are to install, maintain and repair fleet Passenger Information Systems.

Main duties:

As part of our Field Service Team, you will be under the guidance of a senior engineer providing additional engineer resource for existing network of field engineers carrying out on street reactive repairs and planned maintenance on real time information electrical/electronic equipment.

Carry out reactive calls and maintenance schedules as issued by the customer support team.

Carry out installation works in conjunction with the projects team when requested

Update all service and maintenance via the appropriate format on completion of each task.

Maintain a good working relationship with clients.

Attend customer meetings when required with the Account Manager and National Service Manager.

Experience in:

A formal qualification involving electrical principles and/or IT related topics.

A good understanding of IP networking and interconnecting networks, including configuring, maintaining, and supporting network gateway devices.

A basic knowledge of mobile communications.

Knowledge or of remote access protocols and other methods of remote connections an advantage.

Able to work at heights confidently.

Full UK Driving Licence.

Vehicle, tools, laptop and training provided

40 hours per week,

M-F 8:30am-5pm.

Van included

25 days A/L + bank hols

Employee Assistance Programme

Life Insurance cover

Auto-enrolment Pension