Grand Hotel Blackpool
Location : Blackpool, FY1 2JQ, United Kingdom
Address : North Promenade
INDEL
We have an exciting opportunity for a Reception Manager to join our team at The Grand Blackpool Hotel. Located on Blackpool's famous North Promenade, this central Blackpool hotel boasts 274 bedrooms and is just a short walk from Blackpool centre.
Benefits Include:
Competitive salary
Career development opportunities throughout the UK
Significant staff discount rates across our 60 hotels nationwide
50% discount on food and drink when staying at one of our hotels
Friends and family hotel discounts
Reduced leisure club membership
Free meals on duty (where applicable)
Employee referral scheme
Auto enrolment pension scheme
Main Responsibilities:
Manage the day-to-day operations of the reception department
Ensure all guest comments and complaints are handled professionally and efficiently
Oversee all reception procedures, cash handling, floats and guest accounts
Check guests and groups in/out effectively
Promote hotel services, room sales and food & beverage offerings
Recruit, train and support reception team members
Ensure compliance with hotel safety procedures and emergency protocols
Liaise effectively with housekeeping, maintenance, food & beverage and events teams
Deliver exceptional customer service standards at all times
Personal Specification:
Previous hotel reception management experience is essential
Experience using hotel reservation and billing systems
Opera knowledge would be advantageous
Strong organisational and leadership skills
Excellent communication and customer service skills
Reliable, punctual and professional
Ability to work independently and within a team environment
Positive attitude with strong attention to detail
We are an equal opportunities employer. We require all employees to provide us with evidence of their right to work in the UK. All data will be stored in accordance with our privacy policy found on our website. Strictly no agencies. No commissions or other charges will be paid in any circumstances.
TPBN1_UKCT
Reception Manager in Blackpool employer: Elite Venue Selection
At Grand Hotel Gosforth Park, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork and customer service excellence. Located in the picturesque setting of High Gosforth Park, our employees enjoy competitive salaries, extensive career development opportunities across the UK, and generous staff discounts at our hotels, making it a rewarding place to grow your career while enjoying the benefits of working in a luxurious environment.
