Elite Technology seeks a Principal Technical Support Analyst to lead a Tier 2 team for our cloud, API, and platform support. You will diagnose complex issues, partner with Engineering and Product, and ensure fast, accurate resolutions for senior customer stakeholders.
This is a hybrid role based in the UK time zone (GMT/BST) with opportunities to influence incident response and AI‑driven triage. You will guide a team of experts, drive playbooks, and own end‑to‑end incident resolution, while
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Principal Tech Support Lead — Cloud & API Incidents employer: Elite Technology
Elite is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration within the legal technology sector. With a strong focus on employee growth, you will have the opportunity to lead a high-performing team while working with cutting-edge cloud-native solutions in a hybrid environment. The company values its employees by providing comprehensive support and resources, ensuring that you can thrive both personally and professionally in the UK Time Zone.
