At a Glance
- Tasks: Lead a team to resolve complex cloud and API incidents while collaborating with engineering.
- Company: Join Elite Technology, a leader in innovative tech solutions.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Be part of a dynamic team with a focus on innovation and excellence.
- Why this job: Make a real impact by driving incident response and shaping AI-driven solutions.
- Qualifications: Experience in technical support and strong leadership skills required.
The predicted salary is between 63000 - 77000 £ per year.
Elite Technology seeks a Principal Technical Support Analyst to lead a Tier 2 team for our cloud, API, and platform support. You will diagnose complex issues, partner with Engineering and Product, and ensure fast, accurate resolutions for senior customer stakeholders. This is a hybrid role based in the UK time zone (GMT/BST) with opportunities to influence incident response and AI‑driven triage. You will guide a team of experts, drive playbooks, and own end‑to‑end incident resolution.
Principal Tech Support Lead — Cloud & API Incidents in London employer: Elite Technology
Elite is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration within the legal technology sector. With a strong focus on employee growth, you will have the opportunity to lead a high-performing team while working with cutting-edge cloud-native solutions in a hybrid environment. The company values its employees by providing comprehensive support and resources, ensuring that you can thrive both personally and professionally in the UK Time Zone.
