Advisory Services Director

Elite is the trusted automation platform for law firm operations across most of the world’s largest and most successful law firms. Elite has guided firms through every technology shift and today delivers the only cloud-native SaaS platform that unifies financial, invoice, time, and data management into a single system of action. With embedded AI, predictive analytics, and integrated payments, Elite’s products enable firms to shorten billing cycles, reduce write-offs, and unlock firm-wide insights, making financial operations the foundation for law firm innovation and growth.

The Advisory Services Director is a senior individual contributor role responsible for enterprise level advisory outcomes for Elite’s most complex and strategic global customers. This role serves as a trusted advisor to customer executives, aligning Elite’s advisory services and technologies to firm objectives, operational priorities, and long-term transformation goals. Operating with broad autonomy, this role shapes advisory engagements, influences cross-functional decision-making, and drives measurable business value for customers.

Work Arrangement: Remote

What You’ll Do

• Provide executive-level advisory consulting to law firms and senior leadership, guiding adoption and optimization of Elite’s advisory services and supporting technologies.
• Serve as the senior advisory owner for assigned global customers, acting as the primary strategic interface and trusted advisor.
• Lead and govern enterprise and operational assessments, enabling customers to achieve business outcomes through effective use of Elite solutions.
• Define and own short- and long-term advisory roadmaps based on customer business requirements, ensuring alignment with product direction and service capabilities.
• Act as a senior decision-making authority for change, release, and deployment activities impacting advisory services in production.
• Own service-level management for assigned advisory services, ensuring performance expectations are met and proactively communicated to stakeholders.
• Partner closely with Sales to shape advisory opportunities, support executive-level pursuits, and articulate differentiated value propositions.
• Collaborate with Product Management to influence feature readiness, prioritization, and release decisions affecting advisory services.
• Lead executive briefings, workshops, and strategic planning sessions to accelerate customer alignment and decision-making.
• Mentor and guide internal teams on enterprise advisory approaches and value-based customer engagement best practices.
• Perform other duties as assigned to support departmental and company objectives.

What You’ll Need

• Bachelor's Degree in business management, accounting, or equivalent experience.
• 12+ years of experience in consulting, including hands-on solution consulting, product configuration, and implementation.
• Experience working with legal practice management software strongly preferred. ERP functional consulting experience considered an advantage.
• Strong analytical and process design skills, including problem-solving, quantitative reasoning, and workflow modeling.
• Excellent verbal, written, and presentation skills, with the ability to communicate complex concepts to both technical and non-technical audiences.
• Demonstrated ability to influence across teams and functions without direct people management responsibility.
• Proven ability to manage multiple complex customer engagements simultaneously.
• Strong organizational and time-management skills with a hands-on, outcome-oriented approach.
• Ability to travel up 25–50% as business needs require.
• Role requires the following physical capacity: Sedentary: primarily desk/computer work.
• Must be legally authorized to work in United Kingdom; Elite does not provide employment sponsorship for this position.

Additional Information

At Elite Technology, we embrace an employee-centric, flexible work model that empowers you to do your best work in the environment that suits you. However, we also recognize the importance of in-person collaboration for key moments that truly matter. In our flexible remote approach, you have the freedom to choose a workspace within your home country that best fits your needs. Our corporate offices are located in New York City, Los Angeles, Costa Rica, and the Philippines, providing additional options for those who prefer or need a hybrid work environment.

Our diverse global team spans the U.S., Canada, U.K., Costa Rica, the Philippines, and Australia. Please note that at this time, we are unable to hire employees located in Quebec or Ontario Provinces, Alaska, Hawaii, Puerto Rico, Louisiana, and Oklahoma. As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. We are proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also provide reasonable accommodation for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.