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- Tasks: Manage insurance accounts, negotiate with clients, and provide exceptional customer service.
- Company: Family-run insurance brokerage with strong values and a people-focused culture.
- Benefits: Competitive salary, career progression, and a supportive work environment.
- Why this job: Join a team that values honesty, integrity, and teamwork while making a real impact.
- Qualifications: Customer service skills and a proactive mindset; insurance experience is a plus.
- Other info: Great opportunities for growth into management roles in a fun, dynamic setting.
The predicted salary is between 28000 - 42000 ÂŁ per year.
My client is a long‑established, family‑run insurance brokerage that has been supporting clients for several decades. They provide independent advice and tailored cover across both commercial and personal lines, working with a wide range of reputable insurers to secure competitive and well‑matched solutions. Their culture is grounded in strong values—honesty, integrity, trust, teamwork, accountability, continuous learning, and a genuinely people‑focused approach. Whether working with businesses or individuals, they prioritise clarity, care, and straightforward guidance, offering support online or face‑to‑face to ensure every client feels informed and protected.
With a supportive, collaborative culture and genuine opportunities for career progression, this is the perfect chance to thrive in a business that values its people as much as its clients. The role is open to candidates without a prior insurance background; personality, a team-oriented mindset, and a proactive approach are highly valued. There are clear opportunities to grow into a desk-based executive role or office management position and eventually become a “number two” within the business.
The purpose of the role is to manage a small book of existing insurance business:
- Processing of and negotiating with clients and underwriters on new business and renewals
- Issuing of relevant documentation, ensuring it is accurate and compliant
- Assisting in the handling of claims
- Supporting the Account Executives
- Providing exceptional service to customers and building strong, long-term relationships
The successful candidate must have:
- Commercial insurance experience (preferred, but not essential)
- Acturis experience (preferred)
- Cert CII qualified (or willing to obtain qualification)
- Excellent customer service skills
- Proven track record of retention (if applicable)
- Passion for customer service and professionalism
- Excellent communication skills
- Knowledge of FCA, DPA, etc.
In return, you can expect a fun, efficient, and very proactive working environment, a competitive package, and future career opportunities. Our client puts employees at the forefront of the business and truly looks after them.
Insurance Account Handler in Gretna employer: Elite Staffing Solutions
Contact Detail:
Elite Staffing Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Insurance Account Handler in Gretna
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for an Insurance Account Handler role. You never know who might have a lead or can introduce you to someone in the industry.
✨Tip Number 2
Get social! Use platforms like LinkedIn to connect with professionals in the insurance sector. Join relevant groups, engage in discussions, and share your insights to get noticed by potential employers.
✨Tip Number 3
Prepare for interviews by researching the company culture and values. Since this role emphasises teamwork and customer service, think of examples from your past experiences that showcase these qualities and be ready to discuss them.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Insurance Account Handler in Gretna
Some tips for your application 🫡
Show Your Personality: We want to see the real you! Don’t be afraid to let your personality shine through in your application. Highlight your team-oriented mindset and proactive approach, as these are key traits we value.
Tailor Your Application: Make sure to customise your application to reflect the values and culture of our client. Mention how your skills align with their focus on honesty, integrity, and exceptional customer service.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your experience and how it relates to the role of Insurance Account Handler. We appreciate clarity just as much as our clients do!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This helps us keep track of your application and ensures it gets the attention it deserves!
How to prepare for a job interview at Elite Staffing Solutions
✨Know Your Stuff
Familiarise yourself with the basics of insurance, even if you don't have prior experience. Understand key terms and concepts related to commercial and personal lines. This will show your enthusiasm and willingness to learn, which is highly valued by the company.
✨Showcase Your People Skills
Since the role emphasises building strong relationships, be ready to share examples of how you've successfully interacted with clients or colleagues in the past. Highlight your customer service skills and any experiences where you've gone above and beyond to help someone.
✨Emphasise Teamwork
The company values a team-oriented mindset, so prepare to discuss how you've collaborated with others in previous roles. Think of specific instances where teamwork led to success, and be ready to explain your role in those situations.
✨Ask Thoughtful Questions
Prepare some insightful questions about the company's culture, growth opportunities, and their approach to client relationships. This not only shows your interest in the role but also helps you determine if it's the right fit for you.