Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver exceptional customer service and manage claims processes with professionalism.
- Company: Respected national insurance provider with a dynamic and supportive culture.
- Benefits: Up to £38,000 salary, hybrid working, professional development support, and more.
- Why this job: Join a buoyant team and make a real difference in customers' lives.
- Qualifications: Strong customer care skills and ability to manage complex service matters.
- Other info: Great opportunity for career growth in a collaborative environment.
The predicted salary is between 30000 - 42000 £ per year.
Are you passionate about delivering outstanding customer service within an insurance broking environment? Ready to take the next step with a forward-thinking, dynamic and professional organisation? Our client is a highly respected, national insurance provider with an excellent reputation in the market. Due to continued growth, they are looking to welcome a Claims Advisor into their buoyant and supportive team on a full-time, permanent basis.
What’s in it for you?
- Salary: Up to £38,000, depending on experience and qualifications.
- Benefits include:
- Hybrid working
- Full support towards professional qualifications
- Company Cashplan
- Income Protection
- And much more
The Role
As a Claims Advisor, you’ll play a key role in delivering a seamless and professional claims experience, ensuring customers feel supported at every stage.
Key responsibilities include:
- Notifying insurers of new claims
- Providing exceptional customer support and maintaining high service standards
- Accurately inputting and updating claims on internal systems
- Maintaining detailed and compliant claims records, including risk screens
- Managing a comprehensive diary system to track claims progress
- Ensuring all actions are clearly documented with detailed file notes
- Handling correspondence promptly to avoid delays in claim settlement
- Securing full settlement details prior to closing files
- Managing repudiated claims and clearly understanding the reasons behind them
About You
You’ll be a confident, organised professional with a strong customer-focused mindset and the ability to manage complex service matters. You will demonstrate:
- Excellent customer care and administration skills
- Strong interpersonal and communication abilities
- The ability to manage your own workload and meet deadlines
- A flexible, collaborative approach to teamwork
- A high level of professionalism, integrity and commitment
- Ownership of your ongoing professional development
- Working knowledge of Microsoft Word and Excel
Cert CII is desirable but not essential — full support will be provided. This role would suit someone with experience handling claims who is looking to grow their career within a respected and supportive organisation.
Claims Advisor in Essex employer: Elite Staffing Solutions
Contact Detail:
Elite Staffing Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Advisor in Essex
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry and let them know you're on the lookout for a Claims Advisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to claims handling and customer service. We recommend role-playing with a friend or using online resources to get comfortable with articulating your experience and skills.
✨Tip Number 3
Showcase your passion for customer service during interviews. Share specific examples of how you've gone above and beyond for clients in the past. This will demonstrate that you’re not just looking for any job, but that you genuinely care about delivering outstanding service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for candidates who fit the bill for roles like Claims Advisor, so make sure you get your name in the mix!
We think you need these skills to ace Claims Advisor in Essex
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Claims Advisor role. Highlight your customer service experience and any relevant claims handling background to show us you’re the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for delivering outstanding customer service and how you can contribute to our dynamic team. Keep it engaging and personal!
Showcase Your Skills: Don’t forget to mention your strong interpersonal and communication abilities in your application. We want to see how you manage complex service matters and maintain high service standards!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Elite Staffing Solutions
✨Know Your Stuff
Make sure you understand the insurance claims process inside out. Brush up on common terms and procedures, as well as the specific services offered by the company. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Think about challenging situations you've handled and how you resolved them. This will demonstrate your ability to support customers effectively, which is key for a Claims Advisor.
✨Be Organised and Detail-Oriented
Since the role involves managing claims and maintaining records, highlight your organisational skills. Bring up any tools or methods you use to stay organised, and be ready to discuss how you ensure accuracy in your work. This will reassure the interviewer of your capability to handle the responsibilities.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what success looks like in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
