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For Companies At a Glance
- Tasks: Deliver exceptional customer service and manage claims processes in a supportive team.
- Company: Join a respected national insurance provider with a dynamic culture.
- Benefits: Up to £38,000 salary, hybrid working, professional development support, and more.
- Why this job: Make a real difference in customers' lives while growing your career.
- Qualifications: Strong customer care skills and ability to manage complex service matters.
- Other info: Flexible, collaborative environment with opportunities for professional growth.
Are you passionate about delivering outstanding customer service within an insurance broking environment? Ready to take the next step with a forward-thinking, dynamic and professional organisation? Our client is a highly respected, national insurance provider with an excellent reputation in the market. Due to continued growth, they are looking to welcome a Claims Advisor into their buoyant and supportive team on a full-time, permanent basis.
What's in it for you?
Salary: Up to £38,000, depending on experience and qualifications. Benefits include:
- Hybrid working
- Full support towards professional qualifications
- Company Cashplan
- Income Protection
- And much more
The Role
As a Claims Advisor, you’ll play a key role in delivering a seamless and professional claims experience, ensuring customers feel supported at every stage. Key responsibilities include:
- Notifying insurers of new claims
- Providing exceptional customer support and maintaining high service standards
- Accurately inputting and updating claims on internal systems
- Maintaining detailed and compliant claims records, including risk screens
- Managing a comprehensive diary system to track claims progress
- Ensuring all actions are clearly documented with detailed file notes
- Handling correspondence promptly to avoid delays in claim settlement
- Securing full settlement details prior to closing files
- Managing repudiated claims and clearly understanding the reasons behind them
About You
You’ll be a confident, organised professional with a strong customer-focused mindset and the ability to manage complex service matters. You will demonstrate:
- Excellent customer care and administration skills
- Strong interpersonal and communication abilities
- The ability to manage your own workload and meet deadlines
- A flexible, collaborative approach to teamwork
- A high level of professionalism, integrity and commitment
- Ownership of your ongoing professional development
- Working knowledge of Microsoft Word and Excel
Cert CII is desirable but not essential — full support will be provided. This role would suit someone with experience handling claims who is looking to grow their career within a respected and supportive organisation.
Claims Advisor in Brentwood employer: Elite Staffing Solutions
Contact Detail:
Elite Staffing Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Advisor in Brentwood
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry and let them know you're on the hunt for a Claims Advisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to claims handling and customer service. We recommend role-playing with a friend or using online resources to get comfortable with your responses. Confidence is key!
✨Tip Number 3
Showcase your skills! When you get the chance to meet potential employers, highlight your customer care experience and any relevant qualifications. Make sure they see how you can add value to their team as a Claims Advisor.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals ready to make a difference in the insurance world.
We think you need these skills to ace Claims Advisor in Brentwood
Some tips for your application 🫡
Read the Job Description Thoroughly: Before you start your application, take a good look at the job description. It’s packed with info about what we’re looking for in a Claims Advisor, so make sure you understand the key responsibilities and skills required.
Tailor Your CV and Cover Letter: When applying, don’t just send a generic CV. We want to see how your experience aligns with the role. Highlight your customer service skills and any relevant claims handling experience to show us you’re the perfect fit!
Showcase Your Communication Skills: As a Claims Advisor, communication is key! Make sure your application reflects your strong interpersonal skills. Use clear and concise language, and don’t forget to proofread for any typos or errors before hitting send.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our dynamic team!
How to prepare for a job interview at Elite Staffing Solutions
✨Know Your Stuff
Before the interview, make sure you understand the insurance claims process inside out. Brush up on common terms and procedures, as well as the specific responsibilities of a Claims Advisor. This will show your potential employer that you're genuinely interested and ready to hit the ground running.
✨Showcase Your Customer Service Skills
Since this role is all about delivering exceptional customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Think about how you handled difficult situations and what you learned from them. This will demonstrate your commitment to providing top-notch support.
✨Be Organised and Detail-Oriented
As a Claims Advisor, you'll need to manage multiple claims and keep detailed records. During the interview, highlight your organisational skills and attention to detail. You could even mention any tools or methods you use to stay organised, which will reassure them that you can handle the workload effectively.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows that you're not just interested in the job, but also in how you can grow and contribute to the company’s success.
